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Bold
Bold
1,001 – 5,000 Employees
H1B Visa SponsorB2BFinanceFintech
Bold develops digital payment and financial tools for businesses. Its payment system supports in-person transactions through card terminals and online payments through links and buttons. Businesses can also use a Bold financial account to receive payments instantly, access pre-approved loan offers, and manage day-to-day operations. The company provides customer support and learning resources through its academy alongside its fintech products.
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Disputes and Chargebacks Analyst

Handle disputes, chargebacks, and fraud prevention while supporting small businesses with Bold’s financial and technology solutions in Colombia.

COColombia
$2,900,000 – $3,100,000 / month
RemoteFull-timeJuniorSpanish RequiredAnalyst

Description

  • Manage disputes and chargebacks using internal and card network tools, including VROL and MASTERCOM.
  • Review merchants with dispute and chargeback cases to identify cardholder recognition concerns, elevated dispute rates, and other risk patterns.
  • Carry out procedures such as calling merchants, following up with them, and requesting site visits.
  • Help review and assess fraud prevention measures, rules, and other criteria.
  • Develop new criteria for Bold’s fraud prevention measures as an acquirer.
  • Contribute to the ongoing improvement of internal dispute and chargeback management systems.
  • Investigate chargeback cases involving specific customers and improve the fraud management program.
  • Review disputed transactions to decide whether to process or cancel a chargeback.
  • Process chargebacks in line with internal policies and procedures and card network rules.

Requirements

  • Technical degree, current studies, or a professional qualification in an administrative field.
  • Experience as a chargebacks and disputes analyst at a financial institution, fintech, or startup.
  • At least six months of experience with credit or debit card network dispute systems.
  • Customer service experience, including calls with merchants and/or cardholders.
  • Basic knowledge of dispute processes and banking operations.
  • Customer service experience.
  • Knowledge of debit and credit payment methods.
  • Intermediate Excel skills.
  • Ability to work as part of a team.
  • Problem-solving skills.

Benefits

  • Full-time remote work.
  • Health insurance policy.
  • Financial support for education.
  • Access to world-class technology and processes.
  • Additional days off beyond annual vacation.
  • Vision care allowance.
  • Emotional well-being support.

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