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Bold
Bold
1.001 – 5.000 Angajați
Sponsor pentru viza H1BB2BFinanțeFintech
Bold dezvoltă instrumente digitale de plată și soluții financiare pentru companii. Sistemul său de plăți permite tranzacții în persoană prin terminale de card și plăți online prin linkuri și butoane. Companiile pot folosi și un cont financiar Bold pentru a încasa plăți instantaneu, a accesa oferte de împrumut preaprobate și a gestiona operațiunile de zi cu zi. Pe lângă produsele sale fintech, compania oferă asistență pentru clienți și resurse de învățare prin intermediul academiei sale.
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Locurile de muncă ale companiei

Disputes and Chargebacks Analyst

Handle disputes, chargebacks, and fraud prevention while supporting small businesses with Bold’s financial and technology solutions in Colombia.

COColumbia
2.900.000 $ – 3.100.000 $ / lună
RemoteNormă întreagăJuniorLimbă Obligatorie: spaniolăAnalist

Descriere

  • Manage disputes and chargebacks using internal and card network tools, including VROL and MASTERCOM.
  • Review merchants with dispute and chargeback cases to identify cardholder recognition concerns, elevated dispute rates, and other risk patterns.
  • Carry out procedures such as calling merchants, following up with them, and requesting site visits.
  • Help review and assess fraud prevention measures, rules, and other criteria.
  • Develop new criteria for Bold’s fraud prevention measures as an acquirer.
  • Contribute to the ongoing improvement of internal dispute and chargeback management systems.
  • Investigate chargeback cases involving specific customers and improve the fraud management program.
  • Review disputed transactions to decide whether to process or cancel a chargeback.
  • Process chargebacks in line with internal policies and procedures and card network rules.

Cerințe

  • Technical degree, current studies, or a professional qualification in an administrative field.
  • Experience as a chargebacks and disputes analyst at a financial institution, fintech, or startup.
  • At least six months of experience with credit or debit card network dispute systems.
  • Customer service experience, including calls with merchants and/or cardholders.
  • Basic knowledge of dispute processes and banking operations.
  • Customer service experience.
  • Knowledge of debit and credit payment methods.
  • Intermediate Excel skills.
  • Ability to work as part of a team.
  • Problem-solving skills.

Beneficii

  • Full-time remote work.
  • Health insurance policy.
  • Financial support for education.
  • Access to world-class technology and processes.
  • Additional days off beyond annual vacation.
  • Vision care allowance.
  • Emotional well-being support.

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