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Carrier Commercial Refrigeration
Carrier Commercial Refrigeration
1.001 – 5.000 Angajați
Alimente și băuturiAsistență medicalăLogistică
Carrier Commercial Refrigeration dezvoltă soluții de încălzire, ventilație, climatizare și refrigerare pentru locuințe și clădiri comerciale, precum și tehnologii pentru gestionarea lanțului frigorific. Produsele sale contribuie la confortul și calitatea aerului din interior și ajută la păstrarea alimentelor și medicamentelor în timpul depozitării și transportului. Compania pune accent pe sănătate, sustenabilitate și eficiență energetică, aplicând aceste priorități în echipamente concepute pentru performanță fiabilă în locuințe, spații comerciale și aplicații ale lanțului frigorific.
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Locurile de muncă ale companiei

Service Dispatcher, Technical Support — Carrier Commercial Refrigeration (Serbia, On-site)

Coordinate equipment service and technical support for Carrier Commercial Refrigeration customers in Serbia. The role combines on-site equipment work, customer inquiries, service documentation, troubleshooting, and escalation.

RSSerbiaLa sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport

Descriere

  • Install, service, maintain, troubleshoot, and upgrade customer equipment on site.
  • Guide customers and colleagues in operating products and equipment.
  • Provide prompt, professional service that supports a positive customer experience.
  • Answer questions about product availability, maintenance needs, and order progress.
  • Handle routine customer service and billing issues using established procedures.
  • Gather and update customer contact details, product specifications, and order needs.
  • Serve as the main customer contact for service requests and equipment support.
  • Help sales teams address customer concerns and identify service and aftermarket opportunities.
  • Record customer conversations, inquiries, complaints, and follow-up actions in relevant systems.
  • Track service work and customer communications to inform quality and process improvements.
  • Refer complex technical or customer issues to the appropriate higher-level support team.
  • Work according to service procedures, safety standards, and company policies.

Cerințe

  • High school diploma, associate degree, or equivalent post-secondary technical education.
  • At least two years of relevant experience in customer service, field service, technical support, equipment maintenance, or a related area.
  • Basic understanding of equipment installation, maintenance, and troubleshooting.
  • Customer-focused approach and the ability to handle inquiries and complaints professionally.
  • Clear verbal and written communication.
  • Ability to keep accurate documentation and service records.
  • Good organization and attention to detail.
  • Ability to follow established procedures and work effectively under direct supervision.
  • Basic problem-solving ability and judgment to escalate complex issues appropriately.
  • Proficiency with standard business applications and customer service systems.
  • Ability to work collaboratively with customers, sales teams, and internal colleagues.

Locuri de muncă similare

Guild Mortgage

Senior DevOps Engineer at Guild Mortgage (Remote, US)

Guild Mortgage
1.001 – 5.000 Angajați
ConstrucțiiFinanțeImobiliare
USStatele Unite ale Americii
109.000 $ – 156.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer DevOps
AnsibleAWSAzureChefCloudDockerGoogle Cloud PlatformGroovyJenkinsKubernetesLinuxPerlPuppetPythonTerraformUnix

Automate cloud infrastructure, deployments, and observability for Guild Mortgage’s home-financing business. Help strengthen the reliability, security, and scalability of customer-facing systems.

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