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AT&T
AT&T
Sponsor pentru viza H1BTehnologie și inovareTelecomunicații
AT&T este o companie de telecomunicații și tehnologie care oferă servicii de comunicații mobile, internet și fibră optică pentru consumatori, companii și organizații din sectorul public. Activitatea sa acoperă inovarea rețelelor, inclusiv colaborări axate pe Open RAN, precum și conectivitate pentru siguranța publică prin FirstNet, recuperare în urma dezastrelor, dispozitive pentru consumatori și protecția datelor. Compania pune, de asemenea, accent pe sustenabilitate, incluziune culturală, responsabilitate corporativă și politici publice. Cu o forță de muncă numeroasă și o istorie îndelungată de activitate, AT&T oferă oportunități de carieră legate de infrastructura comunicațiilor, tehnologia digitală, serviciile pentru clienți și inovarea responsabilă.
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Locurile de muncă ale companiei

AT&T Bilingual Collections Representative, Miami Hybrid

Resolve customer billing issues and overdue balances in English and Spanish. Support payments, payment arrangements, retention, and technical service in a hybrid call center role.

USStatele Unite ale AmericiiFLFlorida
22 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăReprezentant call center

Descriere

  • Manage billing support and collections to recover overdue balances and retain customers.
  • Assist customers with sensitive billing matters.
  • Arrange payment plans and process customer payments.
  • Bring overdue accounts current while providing strong service and building customer loyalty.
  • Respond to a high volume of calls, chats, emails, and other customer contacts.
  • Listen carefully and use knowledge of AT&T products and services to support and retain customers.
  • Explain bills, rate plans, and product and service features.
  • Process payments and collect overdue balances in line with applicable laws, guidelines, and procedures.
  • Respond to inquiries involving credit, inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, technical and roaming support, and related areas.
  • Cross-train to support collections, retention, sales channel coordination, billing and adjustments, and advanced technical support as business needs require.
  • Follow an assigned schedule, including breaks, lunch periods, and scheduled time to answer calls and provide customer service.

Cerințe

  • Full-time role.
  • Fluency in spoken English and Spanish.
  • Able to work 40 hours per week on an assigned schedule.
  • Able to report to 600 NW 79th Ave, Miami, FL 33126 and work onsite three to four days per week.
  • Able to work from home one to two days per week with verified, secure, reliable, dedicated high-speed internet.
  • Have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
  • Workspace must meet work-from-home technical, security, physical, noise-level, and Clean Desk standards.
  • Participate in workspace audits, which may include remote desktop observation, call and screen recordings, live webcam monitoring, workspace photos, and video chats.
  • Be available and accountable during assigned schedules and shifts.
  • Follow technical support processes, security and compliance standards, training, performance management, management routines, and remote monitoring policies.
  • Strong work ethic.
  • Adaptability.
  • Problem-solving skills.
  • Attention to detail.

Beneficii

  • $1,500 sign-on bonus: $250 paid 30 days after hire, $500 paid six months after hire, and $750 paid one year after hire.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T home phone.
  • Tuition reimbursement program.
  • Paid time off and holidays.
  • Paid parental leave.
  • Additional sick leave beyond state and local legal requirements may be available; this leave is unprotected.
  • Adoption reimbursement.
  • Short- and long-term disability benefits.
  • Life and accidental death insurance.
  • Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal coverage.
  • Employee Assistance Programs (EAP).
  • Employee wellness programs.
  • AT&T provides the equipment needed to get started, including a keyboard, monitor, computer, and mobile device.
  • Hybrid schedule with work from home one to two days per week.

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