University of Phoenix este o instituție de învățământ superior online care se adresează adulților activi profesional prin programe de studii și certificate axate pe carieră, de la nivel associate până la doctorat. Oferta sa cuprinde domenii precum afaceri, sănătate, tehnologia informației, educație, asistență medicală, psihologie și justiție penală, cu opțiuni de învățare online, bazată pe competențe și evaluare directă. Universitatea sprijină, de asemenea, studenții prin instrumente pentru transferul creditelor și obținerea ajutorului financiar, programe de finanțare a taxelor de școlarizare oferite de angajatori și resurse pentru militari. Activitatea sa se concentrează pe furnizarea și susținerea educației online, prin echipe din cadrul programelor academice și al serviciilor pentru studenți.
Client Success Operations Specialist
Support University of Phoenix employer alliances by coordinating client success and engagement operations. Maintain student records, CRM documentation, pipeline reports, and engagement workflows.
Descriere
- Support the Client Success and Engagement team in carrying out engagement strategies with employer alliances.
- Build client engagement and awareness of the university’s mission, focus, and programs.
- Handle daily activities and share insights on department workflows.
- Coordinate the effective management and implementation of Client Success operations.
- Work with department leaders to produce accurate pipeline and new student management reports.
- Assist with student tracking, data entry, reporting, and related department procedures.
- Keep activity records and task reports complete, accurate, and up to date in the client relationship management system.
- Take on other duties as assigned or needed.
Cerințe
- Bachelor’s degree in business, marketing, or a related field from an accredited institution, plus three years of customer service experience, including at least one year in an administrative role; or
- High school diploma or equivalent, plus seven years of customer service experience, including at least one year in an administrative role.
- Strong interpersonal skills and the ability to communicate professionally, persuasively, and confidently by phone, virtually, by email, and in person.
- Strong organization, planning, reporting, and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Knowledge of adult learning and development, industry trends, and post-secondary education trends is a plus.
- Experience with Salesforce, Clearslide, Microsoft Office, SharePoint, and Outlook.
Beneficii
- Medical, dental, and vision plans.
- Flexible Spending Accounts.
- Health Savings Accounts.
- Life and disability insurance.
- Wellness incentive program.
- Competitive 401(k) employer match.
- Tuition discount for employees and eligible dependents.
- Generous paid time off, including vacation, sick time, and company holidays.
- Excellent benefits.
- Employee recognition program.
- Learning and development tools.
- Tuition vouchers for employees and qualified family members.