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University of Phoenix is an online higher education institution serving working adults through career-focused degree and certificate programs, from associate through doctoral levels. Its offerings span business, healthcare, information technology, education, nursing, psychology, and criminal justice, with online, competency-based, and direct-assessment learning options. The university also supports students with transfer-credit and financial-aid tools, employer tuition programs, and military resources. Its work centers on delivering and supporting online education, with teams across academic programs and student services.
Client Success Operations Specialist
Support University of Phoenix employer alliances by coordinating client success and engagement operations. Maintain student records, CRM documentation, pipeline reports, and engagement workflows.
विवरण
- Support the Client Success and Engagement team in carrying out engagement strategies with employer alliances.
- Build client engagement and awareness of the university’s mission, focus, and programs.
- Handle daily activities and share insights on department workflows.
- Coordinate the effective management and implementation of Client Success operations.
- Work with department leaders to produce accurate pipeline and new student management reports.
- Assist with student tracking, data entry, reporting, and related department procedures.
- Keep activity records and task reports complete, accurate, and up to date in the client relationship management system.
- Take on other duties as assigned or needed.
आवश्यकताएँ
- Bachelor’s degree in business, marketing, or a related field from an accredited institution, plus three years of customer service experience, including at least one year in an administrative role; or
- High school diploma or equivalent, plus seven years of customer service experience, including at least one year in an administrative role.
- Strong interpersonal skills and the ability to communicate professionally, persuasively, and confidently by phone, virtually, by email, and in person.
- Strong organization, planning, reporting, and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Knowledge of adult learning and development, industry trends, and post-secondary education trends is a plus.
- Experience with Salesforce, Clearslide, Microsoft Office, SharePoint, and Outlook.
लाभ
- Medical, dental, and vision plans.
- Flexible Spending Accounts.
- Health Savings Accounts.
- Life and disability insurance.
- Wellness incentive program.
- Competitive 401(k) employer match.
- Tuition discount for employees and eligible dependents.
- Generous paid time off, including vacation, sick time, and company holidays.
- Excellent benefits.
- Employee recognition program.
- Learning and development tools.
- Tuition vouchers for employees and qualified family members.
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