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Carrier Commercial Refrigeration
Carrier Commercial Refrigeration
1,001 – 5,000 कर्मचारी
खाद्य और पेयलॉजिस्टिक्सस्वास्थ्य सेवा
Carrier Commercial Refrigeration develops HVAC and refrigeration solutions for homes and commercial buildings, alongside technologies for cold chain management. Its products support indoor comfort and air quality while helping preserve food and medicine through storage and logistics. The company focuses on health, sustainability, and energy efficiency, applying these priorities to equipment designed for dependable performance across residential, commercial, and cold chain settings.
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कंपनी की नौकरियाँ

Service Dispatcher, Technical Support — Carrier Commercial Refrigeration (Serbia, On-site)

Coordinate equipment service and technical support for Carrier Commercial Refrigeration customers in Serbia. The role combines on-site equipment work, customer inquiries, service documentation, troubleshooting, and escalation.

RSसर्बियाऑन-साइटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियर

विवरण

  • Install, service, maintain, troubleshoot, and upgrade customer equipment on site.
  • Guide customers and colleagues in operating products and equipment.
  • Provide prompt, professional service that supports a positive customer experience.
  • Answer questions about product availability, maintenance needs, and order progress.
  • Handle routine customer service and billing issues using established procedures.
  • Gather and update customer contact details, product specifications, and order needs.
  • Serve as the main customer contact for service requests and equipment support.
  • Help sales teams address customer concerns and identify service and aftermarket opportunities.
  • Record customer conversations, inquiries, complaints, and follow-up actions in relevant systems.
  • Track service work and customer communications to inform quality and process improvements.
  • Refer complex technical or customer issues to the appropriate higher-level support team.
  • Work according to service procedures, safety standards, and company policies.

आवश्यकताएँ

  • High school diploma, associate degree, or equivalent post-secondary technical education.
  • At least two years of relevant experience in customer service, field service, technical support, equipment maintenance, or a related area.
  • Basic understanding of equipment installation, maintenance, and troubleshooting.
  • Customer-focused approach and the ability to handle inquiries and complaints professionally.
  • Clear verbal and written communication.
  • Ability to keep accurate documentation and service records.
  • Good organization and attention to detail.
  • Ability to follow established procedures and work effectively under direct supervision.
  • Basic problem-solving ability and judgment to escalate complex issues appropriately.
  • Proficiency with standard business applications and customer service systems.
  • Ability to work collaboratively with customers, sales teams, and internal colleagues.

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