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BH Partner S.A.C.
BH Partner S.A.C. ir Limā bāzēts kontaktu centrs un biznesa procesu ārpakalpojumu uzņēmums, kas apkalpo telekomunikāciju, apdrošināšanas un finanšu nozares klientus vietējā un starptautiskajā tirgū. Uzņēmuma darbība ietver ienākošos un izejošos zvanus, pārdošanu pa tālruni, klientu atbalstu un konsultāciju pakalpojumus, piemēram, palīdzību ārējās tirdzniecības jomā. Uzņēmums atbalsta B2B darbību, nodrošinot integrētas pārvaldības sistēmas, operatīvos pakalpojumus un klientu apkalpošanas risinājumus.

Junior Remote Call Center Quality Monitor – Peru

Monitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.

Apraksts

  • Review telephone advisors’ interactions against established criteria and check that quality processes are followed.
  • Report critical cases and monitoring findings, issuing alerts as needed.
  • Identify breakdowns or serious errors in communication.
  • Give feedback to advisors who make critical errors.

Prasības

  • Technical or university studies in psychology, communications, marketing, administration, or a related field; completed, in progress, or incomplete.
  • Intermediate Microsoft Office skills.
  • Knowledge of PowerPoint and digital tools.
  • At least six months of experience specifically as a quality monitor or quality analyst.
  • Knowledge of sales metrics; number portability experience is preferred.
  • Proactive approach.
  • Energetic and adaptable.
  • Effective communication skills.
  • Organization and time management skills.
  • Work hours are 10:00 a.m. to 7:00 p.m., with Sundays off.

Priekšrocības

  • Opportunity for career advancement.
  • Corporate benefits.
  • On-time pay.
  • S/300 performance metrics bonus.

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Support identity, access, and virtual desktop services across Azure and Microsoft 365. Work in a hybrid arrangement with two onsite days per week in Ashburn, Virginia.

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UNESCO

Senior Water Sector Capacity Assessment Consultant, West Africa

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UNESCO seeks a consultant to assess water-sector capacity gaps across West Africa and in a pilot country. The work includes regional recommendations and a country capacity-development plan.

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