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BH Partner S.A.C.
AsigurăriConsultanțăLogistică
BH Partner S.A.C. este o companie de centre de contact și externalizare a proceselor de afaceri cu sediul în Lima, care deservește clienți din domeniile telecomunicațiilor, asigurărilor și serviciilor financiare pe piețe interne și internaționale. Activitatea sa include apeluri primite și efectuate, vânzări prin telefon, asistență pentru clienți și servicii de consultanță, precum sprijin pentru comerțul exterior. Compania susține operațiunile B2B prin sisteme integrate de management, servicii operaționale și soluții de relații cu clienții.
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Locurile de muncă ale companiei

Junior Remote Call Center Quality Monitor – Peru

Monitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.

PEPeru
1.200 PEN / lună
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: spaniolăReprezentant call center

Descriere

  • Review telephone advisors’ interactions against established criteria and check that quality processes are followed.
  • Report critical cases and monitoring findings, issuing alerts as needed.
  • Identify breakdowns or serious errors in communication.
  • Give feedback to advisors who make critical errors.

Cerințe

  • Technical or university studies in psychology, communications, marketing, administration, or a related field; completed, in progress, or incomplete.
  • Intermediate Microsoft Office skills.
  • Knowledge of PowerPoint and digital tools.
  • At least six months of experience specifically as a quality monitor or quality analyst.
  • Knowledge of sales metrics; number portability experience is preferred.
  • Proactive approach.
  • Energetic and adaptable.
  • Effective communication skills.
  • Organization and time management skills.
  • Work hours are 10:00 a.m. to 7:00 p.m., with Sundays off.

Beneficii

  • Opportunity for career advancement.
  • Corporate benefits.
  • On-time pay.
  • S/300 performance metrics bonus.

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