Heat Pump Field Service Technician
Carrier
Commission, maintain, and troubleshoot heat pumps for customers in the Leipzig region. Advise heating contractors and support the wider field service team.
Open
D-EDGE Hospitality Solutions is a hospitality technology and SaaS company serving hotels from independent properties to international chains. Its connected platform brings together reservation management, channel distribution, booking engines, property and revenue-system integrations, payment connectivity, data intelligence, website and SEO services, metasearch and digital marketing, CRM, reputation management, guest apps, and hotel operations tools. The company focuses on helping hoteliers manage distribution, strengthen direct bookings, and make more informed revenue decisions through open integrations, multilingual support, and dedicated account management.
Technical Support Specialist (Hungarian or Czech) - Barcelona Hybrid
Provide technical support to hotels using D-EDGE’s cloud-based e-commerce products. The role covers Salesforce case management, issue investigation, customer guidance, and mentoring junior support colleagues.
Description
- Proactively open and manage customer cases in Salesforce.
- Investigate and resolve customer and internal technical issues efficiently.
- Deliver professional, tailored support to clients using D-EDGE products.
- Help clients build confidence, product knowledge, and independence.
- Handle customer complaints related to the product suite.
- Identify the causes of product issues and explain appropriate solutions.
- Gather the necessary details and escalate unresolved cases to senior support teams.
- Provide Level 1 technical support and resolve incidents.
- Train, mentor, and shadow junior team members.
- Join a weekend support rotation covering a few weekends each year.
- Share user feedback and product comments with the Product teams.
Requirements
- Professional fluency in English.
- Professional fluency in either Hungarian or Czech.
- Strong commitment to customer relationships.
- Excellent written and verbal communication skills.
- Ability to collaborate closely with colleagues.
- Effective multitasking skills.
- Technical proficiency with relevant computer applications.
- Calm, effective decision-making during emergencies.
- Experience in B2B technology or hotel environments is advantageous.
- Knowledge of hospitality, GDS, or OTA systems is advantageous.
- Familiarity with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous.
- Previous experience in support, training, or teaching is beneficial.
- Willingness and ability to participate in weekend rotations.
- Professional references will be requested.
Benefits
- Fixed-term contract from September through March 2027.
- Hybrid working arrangement.
- Training, mentoring, and shadowing opportunities.
- Collaboration with a global team spanning more than 20 countries.
- Access to the D-EDGE and Accor group environment.
- Weekend rotation involving a few weekends each year.
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