D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1 000 Қызметкерлер
B2BSaaSҚонақжайлылық
D-EDGE Hospitality Solutions — жекелеген қонақүйлерден бастап халықаралық желілерге дейінгі қонақүйлерге қызмет көрсететін қонақжайлылық технологиялары және SaaS компаниясы. Оның өзара байланысқан платформасы броньдарды басқаруды, тарату арналарын, броньдау жүйелерін, қонақүй мен кірісті басқару жүйелерімен интеграцияны, төлем жүйелеріне қосылуды, деректер аналитикасын, веб-сайт және SEO қызметтерін, метаіздеу мен цифрлық маркетингті, CRM жүйесін, беделді басқаруды, қонақтарға арналған қолданбаларды және қонақүй операцияларын басқару құралдарын біріктіреді. Компания ашық интеграциялар, көптілді қолдау және жеке аккаунт-менеджмент арқылы қонақүй иелеріне таратуды басқаруға, тікелей броньдарды арттыруға және кіріс бойынша неғұрлым негізделген шешімдер қабылдауға көмектесуге бағытталған.

Technical Support Specialist (Hungarian or Czech) - Barcelona Hybrid

Provide technical support to hotels using D-EDGE’s cloud-based e-commerce products. The role covers Salesforce case management, issue investigation, customer guidance, and mentoring junior support colleagues.

Сипаттама

  • Proactively open and manage customer cases in Salesforce.
  • Investigate and resolve customer and internal technical issues efficiently.
  • Deliver professional, tailored support to clients using D-EDGE products.
  • Help clients build confidence, product knowledge, and independence.
  • Handle customer complaints related to the product suite.
  • Identify the causes of product issues and explain appropriate solutions.
  • Gather the necessary details and escalate unresolved cases to senior support teams.
  • Provide Level 1 technical support and resolve incidents.
  • Train, mentor, and shadow junior team members.
  • Join a weekend support rotation covering a few weekends each year.
  • Share user feedback and product comments with the Product teams.

Талаптар

  • Professional fluency in English.
  • Professional fluency in either Hungarian or Czech.
  • Strong commitment to customer relationships.
  • Excellent written and verbal communication skills.
  • Ability to collaborate closely with colleagues.
  • Effective multitasking skills.
  • Technical proficiency with relevant computer applications.
  • Calm, effective decision-making during emergencies.
  • Experience in B2B technology or hotel environments is advantageous.
  • Knowledge of hospitality, GDS, or OTA systems is advantageous.
  • Familiarity with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous.
  • Previous experience in support, training, or teaching is beneficial.
  • Willingness and ability to participate in weekend rotations.
  • Professional references will be requested.

Артықшылықтар

  • Fixed-term contract from September through March 2027.
  • Hybrid working arrangement.
  • Training, mentoring, and shadowing opportunities.
  • Collaboration with a global team spanning more than 20 countries.
  • Access to the D-EDGE and Accor group environment.
  • Weekend rotation involving a few weekends each year.

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