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D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1.000 Angajați
B2BOspitalitateSaaS
D-EDGE Hospitality Solutions este o companie de tehnologie pentru industria ospitalității și software ca serviciu, care deservește hoteluri de la proprietăți independente până la lanțuri internaționale. Platforma sa conectată reunește gestionarea rezervărilor, distribuția prin canale, motoare de rezervare, integrări cu sistemele hoteliere și de management al veniturilor, conectivitatea pentru plăți, analiza inteligentă a datelor, servicii pentru site-uri web și SEO, metacăutare și marketing digital, CRM, gestionarea reputației, aplicații pentru oaspeți și instrumente pentru operațiunile hoteliere. Compania se concentrează pe sprijinirea hotelierilor în gestionarea distribuției, consolidarea rezervărilor directe și luarea unor decizii mai bine fundamentate privind veniturile, prin integrări deschise, asistență multilingvă și gestionarea dedicată a conturilor.
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Locurile de muncă ale companiei

Technical Support Specialist (Hungarian or Czech) - Barcelona Hybrid

Provide technical support to hotels using D-EDGE’s cloud-based e-commerce products. The role covers Salesforce case management, issue investigation, customer guidance, and mentoring junior support colleagues.

ESSpaniaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: cehăLimbă Obligatorie: englezăLimbă Obligatorie: maghiarăAsistență IT
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Descriere

  • Proactively open and manage customer cases in Salesforce.
  • Investigate and resolve customer and internal technical issues efficiently.
  • Deliver professional, tailored support to clients using D-EDGE products.
  • Help clients build confidence, product knowledge, and independence.
  • Handle customer complaints related to the product suite.
  • Identify the causes of product issues and explain appropriate solutions.
  • Gather the necessary details and escalate unresolved cases to senior support teams.
  • Provide Level 1 technical support and resolve incidents.
  • Train, mentor, and shadow junior team members.
  • Join a weekend support rotation covering a few weekends each year.
  • Share user feedback and product comments with the Product teams.

Cerințe

  • Professional fluency in English.
  • Professional fluency in either Hungarian or Czech.
  • Strong commitment to customer relationships.
  • Excellent written and verbal communication skills.
  • Ability to collaborate closely with colleagues.
  • Effective multitasking skills.
  • Technical proficiency with relevant computer applications.
  • Calm, effective decision-making during emergencies.
  • Experience in B2B technology or hotel environments is advantageous.
  • Knowledge of hospitality, GDS, or OTA systems is advantageous.
  • Familiarity with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous.
  • Previous experience in support, training, or teaching is beneficial.
  • Willingness and ability to participate in weekend rotations.
  • Professional references will be requested.

Beneficii

  • Fixed-term contract from September through March 2027.
  • Hybrid working arrangement.
  • Training, mentoring, and shadowing opportunities.
  • Collaboration with a global team spanning more than 20 countries.
  • Access to the D-EDGE and Accor group environment.
  • Weekend rotation involving a few weekends each year.

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