D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1 000 Xodimlar
B2BMehmondo‘stlikSaaS
D-EDGE Hospitality Solutions mustaqil mehmonxonalardan tortib xalqaro mehmonxona tarmoqlarigacha xizmat ko‘rsatuvchi mehmondo‘stlik texnologiyalari va SaaS kompaniyasidir. Uning o‘zaro bog‘langan platformasi bronlarni boshqarish, tarqatish kanallari, bronlash tizimlari, mehmonxona va daromadlarni boshqarish tizimlari bilan integratsiya, to‘lov tizimlariga ulanish, ma’lumotlar tahlili, veb-sayt va SEO xizmatlari, metaqidiruv va raqamli marketing, CRM, obro‘ni boshqarish, mehmonlar uchun ilovalar hamda mehmonxona operatsiyalari vositalarini birlashtiradi. Kompaniya ochiq integratsiyalar, ko‘p tilli qo‘llab-quvvatlash va maxsus akkaunt menejmenti orqali mehmonxona operatorlariga tarqatishni boshqarish, to‘g‘ridan-to‘g‘ri bronlarni kuchaytirish va daromad bo‘yicha yanada asosli qarorlar qabul qilishda yordam berishga e’tibor qaratadi.

Technical Support Specialist (Hungarian or Czech) - Barcelona Hybrid

Provide technical support to hotels using D-EDGE’s cloud-based e-commerce products. The role covers Salesforce case management, issue investigation, customer guidance, and mentoring junior support colleagues.

Tavsif

  • Proactively open and manage customer cases in Salesforce.
  • Investigate and resolve customer and internal technical issues efficiently.
  • Deliver professional, tailored support to clients using D-EDGE products.
  • Help clients build confidence, product knowledge, and independence.
  • Handle customer complaints related to the product suite.
  • Identify the causes of product issues and explain appropriate solutions.
  • Gather the necessary details and escalate unresolved cases to senior support teams.
  • Provide Level 1 technical support and resolve incidents.
  • Train, mentor, and shadow junior team members.
  • Join a weekend support rotation covering a few weekends each year.
  • Share user feedback and product comments with the Product teams.

Talablar

  • Professional fluency in English.
  • Professional fluency in either Hungarian or Czech.
  • Strong commitment to customer relationships.
  • Excellent written and verbal communication skills.
  • Ability to collaborate closely with colleagues.
  • Effective multitasking skills.
  • Technical proficiency with relevant computer applications.
  • Calm, effective decision-making during emergencies.
  • Experience in B2B technology or hotel environments is advantageous.
  • Knowledge of hospitality, GDS, or OTA systems is advantageous.
  • Familiarity with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous.
  • Previous experience in support, training, or teaching is beneficial.
  • Willingness and ability to participate in weekend rotations.
  • Professional references will be requested.

Imtiyozlar

  • Fixed-term contract from September through March 2027.
  • Hybrid working arrangement.
  • Training, mentoring, and shadowing opportunities.
  • Collaboration with a global team spanning more than 20 countries.
  • Access to the D-EDGE and Accor group environment.
  • Weekend rotation involving a few weekends each year.

O‘xshash ish o‘rinlari

Centorrino Technologies

Remote Risk Management Specialist — Australia

Centorrino Technologies

Implement a risk management system for regulated Australian organisations, translating governance needs into configuration, testing, reporting and adoption. Work across the implementation lifecycle with stakeholders on risk data, controls and executive reporting.

Ochish