Sales Executive, Healthcare SaaS — Denmark
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Build ExorLive’s Danish healthcare SaaS business from the ground up, closing complex B2B and B2G deals with clinics, private chains, regions, and hospitals.
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D-EDGE Hospitality Solutions एक हॉस्पिटैलिटी टेक्नोलॉजी और SaaS कंपनी है, जो स्वतंत्र होटलों से लेकर अंतरराष्ट्रीय होटल श्रृंखलाओं तक की सेवा करती है। इसका कनेक्टेड प्लेटफ़ॉर्म आरक्षण प्रबंधन, चैनल वितरण, बुकिंग इंजन, प्रॉपर्टी और राजस्व-प्रणाली एकीकरण, भुगतान कनेक्टिविटी, डेटा इंटेलिजेंस, वेबसाइट और SEO सेवाएँ, मेटासर्च और डिजिटल मार्केटिंग, CRM, प्रतिष्ठा प्रबंधन, अतिथि ऐप्स और होटल संचालन उपकरणों को एक साथ लाता है। कंपनी ओपन इंटीग्रेशन, बहुभाषी सहायता और समर्पित अकाउंट प्रबंधन के माध्यम से होटल व्यवसायियों को वितरण प्रबंधित करने, प्रत्यक्ष बुकिंग बढ़ाने और अधिक सूचित राजस्व निर्णय लेने में सहायता करने पर केंद्रित है।
Technical Support Specialist (Hungarian or Czech) - Barcelona Hybrid
Provide technical support to hotels using D-EDGE’s cloud-based e-commerce products. The role covers Salesforce case management, issue investigation, customer guidance, and mentoring junior support colleagues.
विवरण
- Proactively open and manage customer cases in Salesforce.
- Investigate and resolve customer and internal technical issues efficiently.
- Deliver professional, tailored support to clients using D-EDGE products.
- Help clients build confidence, product knowledge, and independence.
- Handle customer complaints related to the product suite.
- Identify the causes of product issues and explain appropriate solutions.
- Gather the necessary details and escalate unresolved cases to senior support teams.
- Provide Level 1 technical support and resolve incidents.
- Train, mentor, and shadow junior team members.
- Join a weekend support rotation covering a few weekends each year.
- Share user feedback and product comments with the Product teams.
आवश्यकताएँ
- Professional fluency in English.
- Professional fluency in either Hungarian or Czech.
- Strong commitment to customer relationships.
- Excellent written and verbal communication skills.
- Ability to collaborate closely with colleagues.
- Effective multitasking skills.
- Technical proficiency with relevant computer applications.
- Calm, effective decision-making during emergencies.
- Experience in B2B technology or hotel environments is advantageous.
- Knowledge of hospitality, GDS, or OTA systems is advantageous.
- Familiarity with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous.
- Previous experience in support, training, or teaching is beneficial.
- Willingness and ability to participate in weekend rotations.
- Professional references will be requested.
लाभ
- Fixed-term contract from September through March 2027.
- Hybrid working arrangement.
- Training, mentoring, and shadowing opportunities.
- Collaboration with a global team spanning more than 20 countries.
- Access to the D-EDGE and Accor group environment.
- Weekend rotation involving a few weekends each year.
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