Nokia
Nokia
Nokia एक वैश्विक B2B प्रौद्योगिकी कंपनी है, जिसका ध्यान दूरसंचार, उद्यम नेटवर्किंग और डिजिटल अवसंरचना पर केंद्रित है। यह सेवा प्रदाताओं, व्यवसायों और सार्वजनिक क्षेत्र के संगठनों के लिए सुरक्षित और सुदृढ़ नेटवर्क समाधान विकसित करती है, जिससे बड़े पैमाने पर लोगों, मशीनों और उपकरणों को जोड़ने में मदद मिलती है। इसके कार्य में 5G, कृत्रिम बुद्धिमत्ता और क्वांटम-सुरक्षित नेटवर्किंग के साथ-साथ Nokia Bell Labs के माध्यम से अनुसंधान और दीर्घकालिक प्रौद्योगिकी विकास शामिल हैं। Nokia में अवसर तलाशने वाले नौकरी आवेदकों को नेटवर्क इंजीनियरिंग, दूरसंचार, उद्यम प्रौद्योगिकी, अवसंरचना और उन्नत अनुसंधान से जुड़े अवसर मिल सकते हैं।

Senior Customer Service Specialist, Telecom Networks — Nokia

Support Nokia customers with complex telecom networks and connectivity solutions, including IMS systems, software updates, network integration, and emergency response.

विवरण

  • Provide round-the-clock remote and on-site customer support.
  • Support products, solutions, and complex networks throughout the Care phase.
  • Follow standard and emergency case-handling procedures.
  • Carry out work independently with moderate guidance, following established policies and guidelines.
  • Assess information and potential solutions, then make independent judgments and recommendations.
  • Resolve routine issues using professional knowledge and experience.
  • Help turn organizational concepts into practical actions.
  • Offer informal guidance and support to new team members.
  • Build customer relationships through day-to-day interactions.
  • Resolve highly complex service delivery issues and develop innovative solutions with broad business impact.

आवश्यकताएँ

  • Bachelor’s degree and at least 8 years of experience with Node Type Huawei or ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, or Cloud.
  • Experience resolving customer issues and providing proactive support.
  • Experience handling Software Update Management (SUM).
  • Ability to analyze, prepare, implement, and verify node, network, or system configuration and integration.
  • Experience handling emergencies.
  • Knowledge of Software Update Management, including planning, executing, and supporting software upgrades and patches.
  • Knowledge of Huawei or ZTE IMS core network elements.
  • Network integration skills, including telecom node and system configuration, integration, verification, and troubleshooting.

लाभ

  • Flexible and hybrid work arrangements.
  • At least 90 days of maternity and paternity leave, with the option to return within a year of a child’s birth or adoption, subject to eligibility.
  • Life insurance for all employees.
  • Well-being programs supporting mental and physical health.
  • Opportunities to join Nokia Employee Resource Groups (NERGs) and receive their support.
  • Employee Growth Solutions for personalized career and skills development.
  • Access to coaches and mentors.
  • A learning environment that supports personal growth and professional development.

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