Nokia este o companie globală de tehnologie B2B, axată pe telecomunicații, rețele pentru întreprinderi și infrastructură digitală. Compania dezvoltă soluții de rețea sigure și reziliente pentru furnizori de servicii, companii și organizații din sectorul public, contribuind la conectarea oamenilor, mașinilor și dispozitivelor la scară largă. Activitatea sa include rețele 5G, inteligență artificială și rețele protejate împotriva amenințărilor cuantice, precum și cercetare și dezvoltare tehnologică pe termen lung prin Nokia Bell Labs. Persoanele care caută oportunități de lucru la Nokia pot găsi roluri asociate cu ingineria rețelelor, telecomunicațiile, tehnologia pentru întreprinderi, infrastructura și cercetarea avansată.
Senior Customer Service Specialist, Telecom Networks — Nokia
Support Nokia customers with complex telecom networks and connectivity solutions, including IMS systems, software updates, network integration, and emergency response.
Descriere
- Provide round-the-clock remote and on-site customer support.
- Support products, solutions, and complex networks throughout the Care phase.
- Follow standard and emergency case-handling procedures.
- Carry out work independently with moderate guidance, following established policies and guidelines.
- Assess information and potential solutions, then make independent judgments and recommendations.
- Resolve routine issues using professional knowledge and experience.
- Help turn organizational concepts into practical actions.
- Offer informal guidance and support to new team members.
- Build customer relationships through day-to-day interactions.
- Resolve highly complex service delivery issues and develop innovative solutions with broad business impact.
Cerințe
- Bachelor’s degree and at least 8 years of experience with Node Type Huawei or ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, or Cloud.
- Experience resolving customer issues and providing proactive support.
- Experience handling Software Update Management (SUM).
- Ability to analyze, prepare, implement, and verify node, network, or system configuration and integration.
- Experience handling emergencies.
- Knowledge of Software Update Management, including planning, executing, and supporting software upgrades and patches.
- Knowledge of Huawei or ZTE IMS core network elements.
- Network integration skills, including telecom node and system configuration, integration, verification, and troubleshooting.
Beneficii
- Flexible and hybrid work arrangements.
- At least 90 days of maternity and paternity leave, with the option to return within a year of a child’s birth or adoption, subject to eligibility.
- Life insurance for all employees.
- Well-being programs supporting mental and physical health.
- Opportunities to join Nokia Employee Resource Groups (NERGs) and receive their support.
- Employee Growth Solutions for personalized career and skills development.
- Access to coaches and mentors.
- A learning environment that supports personal growth and professional development.