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Granicus
Granicus
501 – 1,000 Employees
H1B Visa SponsorComplianceGovernmentSaaS
Granicus develops SaaS solutions for government organizations, helping local, state, and federal agencies deliver digital services and communicate more effectively with the public. Its Government Experience Cloud brings together tools for meeting and agenda management, constituent communication, public records, and community engagement. The company’s products support more efficient operations while helping governments create clearer, more accessible, and more transparent interactions with the people they serve.
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Senior Experience Partner - Government CX

Lead strategic customer relationships and government CX programs for Granicus’s GovTech platform. The role combines executive engagement, delivery oversight, customer success, and account growth.

USUnited StatesWAWashington
$112,000 – $163,000 / year
HybridFull-timeSeniorEnglish RequiredAffiliate ManagerAffiliate Marketing

Description

  • Build and manage strategic customer relationships
  • Advise on government CX, public engagement, communications, consultation, and digital services
  • Develop and present customer- and prospect-focused presentations and proposals
  • Help delivery teams manage scope, schedules, execution, and acceptance
  • Coach individual contributors through career planning, performance evaluation, professional development, and company growth
  • Train internal teams in consultative solution development, sales, strategy, implementation, and related practices
  • Connect customer programs with agency and mission objectives to improve CX outcomes
  • Create and lead strategic program reviews for executive agency stakeholders
  • Develop customer engagement and recognition initiatives
  • Expand revenue through the existing customer portfolio and relationship base
  • Generate customer demand for Granicus services and solutions
  • Partner with leadership to develop new services informed by customer needs and insights
  • Bring customer perspectives into company solutions and processes
  • Represent Granicus as a public-sector thought leader in speaking engagements, panels, and internal or external events
  • Support pre-sales alignment, experience definition, project kickoffs, customer check-ins, executive relationship development, and program ownership
  • Manage customer relationships as the primary contact while maintaining operational compliance, protecting revenue, reducing churn, and creating upsell and cross-sell opportunities

Requirements

  • Bring 7–10 years of experience in digital services, including project scoping, delivery, quality assurance, and program growth
  • Understanding of human-centered design practices and methods is preferred
  • Ability to act as a trusted strategic adviser to senior government leaders
  • Experience working with senior government executives and managing their expectations is a plus
  • Demonstrated commercial judgment and a successful record of managing customer or project P&L
  • Strong interest in public service, citizen engagement, service transformation, and communications
  • Exceptional interpersonal skills for building relationships across internal and external audiences, including C-suite leaders and customers
  • Self-directed, adaptable problem solver who can manage routine responsibilities and respond quickly to change
  • Ability to succeed in a lean, proactive, self-propelling environment
  • Commitment to valuing diverse perspectives and considering different ideas
  • Must be a U.S. military veteran and able to verify veteran status during hiring
  • Accountable for maintaining the confidentiality, integrity, and availability of company information assets
  • Accountable for protecting employee and customer data privacy and completing required privacy training

Benefits

  • Flexible paid time off
  • Company-wide wellbeing days
  • Reimbursement for work-from-home expenses
  • Several health plan choices, including a fully employer-paid option
  • Employer contributions to a health savings account
  • Fitness expense reimbursement
  • On-demand mental health support, including Headspace and other wellness resources
  • Paid parental leave for birthing and non-birthing parents
  • Traditional and Roth 401(k) plans with a generous company match
  • Employer-paid life and AD&D insurance coverage
  • Access to online learning platforms
  • Competitive salary and bonus opportunities
  • Employee resource groups
  • Coffee with Mark sessions
  • Microsoft Teams communities for wellness, art, pets, family, parenting, and more
  • Special guest conversations about issues affecting employees

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