Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Teleperformance provides customer experience management and digital integrated business services for organizations operating across global markets. Its work combines technology, data privacy, and multilingual support to help clients deliver tailored business solutions. The company recruits across areas such as customer service, business development, marketing, sales, and human resources, with opportunities in Spain including Barcelona, Madrid, and Seville. Its international workforce reflects a focus on employee experience, cultural diversity, and collaboration across multilingual teams.
Remote Customer Service Specialist - Insurance Support
Teleperformance is hiring a remote Customer Service Specialist to support insurance customers, manage communications, resolve concerns, and document calls. The role includes paid training and preparation for the State Insurance Exam.
Description
- Act as the primary client contact.
- Manage inbound and outbound customer communications.
- Use web-based tools to investigate and resolve inquiries.
- Respond to customer questions and requests.
- Deliver attentive service through active listening.
- Protect confidential customer information.
- Work toward resolving issues during the first call.
- Communicate with customers in an appropriate and professional manner.
- Resolve concerns and de-escalate difficult interactions.
- Escalate cases when appropriate.
- Record call details for auditing and reporting purposes.
- Share feedback about call-related issues.
- Perform upselling when required.
- Complete paid training and prepare for the State Insurance Exam.
- After passing the exam, join the Insurance department and complete the required setup to work as a Customer Support Specialist.
Requirements
- Residency in Florida or Texas is required.
- Must satisfy State and Federal requirements for obtaining an Insurance License.
- High school diploma or equivalent required.
- At least six months of customer service experience required.
- Must be at least 18 years old.
- Typing speed of at least 25 words per minute.
- Comfort using desktop computer systems.
- General familiarity with Windows-based systems.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
- Ability to follow established procedures.
- Ability to collaborate with teammates, supervisors, and support departments.
- Excellent communication, listening, and analytical abilities.
- Strong organizational and problem-solving skills.
- Ability to prioritize work and perform effectively under pressure.
- Availability for a structured schedule with varied shifts.
- Strong critical-thinking skills.
- Dedicated workspace located near the router for a hardwired Ethernet connection.
- Internet service with at least 15 Mbps download and 10 Mbps upload speeds.
- Internet service provider latency below 50ms.
- Internet service cannot use satellite, mobile data or hotspots, P2P, or VPN connections.
- Proof of internet speed is required.
Benefits
- Seven-day paid training.
- Trainer support and study materials for the State Insurance Exam.
- Employer payment of all State Insurance Exam scheduling and testing costs.
- Comprehensive health coverage that may include medical, vision, and dental plans.
- Employment Assistance Programs.
- Health and personal time off (HPT).
- Leave programs where eligible.
- Competitive 401(k) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- Flexible Spending Account (FSA) plans.
- Retailer discounts.
- Career advancement opportunities.
- Inclusive and diverse workplace culture.
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