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Workana
Workana
51 – 200 Employees
HR TechMarketplaceRecruitment
Workana is a Latin American HR technology and talent marketplace that helps businesses find and engage remote developers, freelancers, and other specialists. Its platform supports project-based work and time-limited engagements across areas including IT and programming, design and multimedia, and writing and translation. Workana also provides pre-selected talent, flexible payment options in local currencies or US dollars, protected payments, and a satisfaction guarantee to support remote hiring from project start through completion.
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Remote Customer Service and Administrative Specialist – Latin America

Bilingual customer service and administrative specialist responsible for scheduling, invoicing, estimates, and client issue resolution in residential services. Fully remote contract role for professionals based in Latin America, working in English and Spanish.

ARArgentinaCLChileCOColombiaMXMexicoPEPeruUYUruguayRemoteContractMiddleSeniorEnglish RequiredSpanish RequiredAdministrative Assistant

Description

  • Act as the main contact for end-to-end residential service support
  • Partner with the Residential Regional Manager on daily requests, service issues, and customer escalations
  • Schedule, manage, and track appointments on daily and weekly cycles
  • Assign field crews effectively and arrange floater coverage for employee time off
  • Complete and close daily work orders
  • Prepare and process client invoices each day
  • Track and administer employee timesheets
  • Prepare estimates and communicate pricing directly to residential customers
  • Keep detailed records of customer communications, transactions, inquiries, and complaints
  • Recommend process improvements that make administrative procedures and operational workflows more efficient
  • Resolve customer service and billing concerns with empathy, accuracy, and efficiency

Requirements

  • Bring 3–5 years of professional office experience in customer service or administrative work
  • Hold an associate degree; a bachelor’s degree is preferred but not required
  • Have demonstrated experience with scheduling, daily invoicing, timesheets, and client billing questions
  • Use Microsoft 365 applications, including Word, Excel, and Outlook, at an intermediate level
  • Be able to learn proprietary software applications quickly
  • Demonstrate strong problem-solving, multitasking, organization, and attention to detail
  • Take a results-focused approach and adapt quickly when unexpected challenges arise
  • Be fluent in written and spoken English and Spanish
  • Be located in Latin America

Benefits

  • Compensation is paid in USD
  • Work fully remotely within Latin America with flexible scheduling
  • Gain career development opportunities through international clients and varied projects
  • Work under a long-term independent contractor agreement without paid time off, health insurance, or other additional benefits

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