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Capital One
Capital One
H1B Visa SponsorBankingFinanceFintech
Capital One is a financial services and fintech company offering credit cards, auto loans, banking, and savings products. Its work combines financial expertise with technology and digital tools to improve how customers manage money. The company’s careers focus includes building customer-oriented solutions within a diverse and inclusive workforce.
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Principal Associate, Client Services – PULSE Network | Capital One | Houston Onsite

Serve Capital One PULSE Network clients as a principal associate, resolving complex service issues and managing key relationships. Improve processes through service metrics, documentation, analytics, and cross-functional collaboration.

USUnited StatesTXTexasVAVirginia
$98,900 – $124,300 / year
On-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredClient ServicesClient Services Representative

Description

  • Serve as a primary client liaison and subject matter expert for service processes
  • Provide high-quality support while managing relationships with high-value clients
  • Monitor client accounts and inquiries, resolving complex issues and service events
  • Partner with Product, Operations, and Account Management to turn client needs into operational improvements and more efficient service delivery
  • Use customer feedback trends to identify and advance process enhancements
  • Oversee daily service metrics and related performance reporting
  • Support onboarding and training programs
  • Own smaller process improvement efforts and contribute to larger initiatives
  • Gather data and apply analytics and reporting to give senior leaders and executives clear visibility
  • Implement process improvements that support issue resolution and reduce risk
  • Monitor, investigate, and resolve process breakdowns
  • Assess customer process needs and develop targeted improvements
  • Create and maintain formal procedures, process documentation, and process flow diagrams
  • Serve as a subject matter expert for project customers by clarifying needs and recommending suitable solutions
  • May lead a team or coordinate the work of others on projects

Requirements

  • High school diploma, GED, or equivalent certification
  • At least one year of experience using Microsoft Office or G Suite
  • At least one year of process management experience
  • At least three years of experience supporting, partnering with, and interacting with internal business clients
  • Strong problem-solving and communication abilities
  • Proven ability to manage complex client requests, improve service processes, and build productive business relationships
  • Strong analytical ability with close attention to detail
  • Ability to perform effectively in a fast-paced environment
  • Strong leadership skills and sound judgment when handling escalations
  • Preferred: Bachelor’s degree or military experience
  • Preferred: Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • Preferred: At least one year of Compliance or Risk Management experience
  • Preferred: At least two years of Process Management experience
  • Capital One will not sponsor new employment authorization for this position

Benefits

  • Performance-based incentive compensation may include cash bonuses and/or long-term incentives (LTI)
  • Comprehensive, competitive, inclusive health, financial, and other benefits designed to support total well-being
  • Reasonable accommodations are available for applicants who need them

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