TeamViewer
TeamViewer
1,001 – 5,000 Employees
B2BEnterpriseSaaS
TeamViewer is a B2B SaaS company developing secure cloud software for remote access, remote support, and digital employee experience. Its platform helps IT teams and enterprises control, monitor, and manage endpoints, automate remediation, and support frontline operations through augmented reality workflows. TeamViewer serves organizations of different sizes through products including Tensor, DEX, and Frontline, with integrations such as Microsoft Intune, ServiceNow, and Salesforce. The company’s offering is centered on secure, compliant, and scalable device management.

Italian-Speaking Customer Support Specialist at TeamViewer

Support TeamViewer customers in Italian and English by resolving technical issues, guiding software use, and assisting with accounts. The role also includes product demonstrations, tailored offers, and customer support throughout the user journey.

Description

  • Deliver professional support through phone, email, tickets, and chat
  • Handle technical, administrative, and account-related questions
  • Guide customers on software use, onboarding, licensing, subscriptions, invoicing, and account management
  • Investigate customer issues, determine solutions, and explain next steps clearly
  • Help users understand and make effective use of TeamViewer software solutions
  • Run online product demonstrations and explain relevant features
  • Create tailored offers and support customers throughout their TeamViewer journey
  • Work with internal teams to resolve customer requests
  • Help improve the customer experience continuously
  • Develop strong, lasting customer relationships

Requirements

  • Fluent Italian and English are required; additional languages are advantageous
  • Demonstrated interest in technology, software, and IT environments
  • Ability to learn software products quickly and explain technical concepts to customers with different levels of expertise
  • Strong communication, customer engagement, and problem-solving abilities with a customer-focused approach
  • Comfort working in Windows and macOS environments and learning new technologies
  • Capability to assist with technical questions, onboarding, licensing, subscriptions, invoicing, and account requests
  • Analytical approach with the ability to balance technical and administrative responsibilities
  • Excellent organization and prioritization skills in a fast-paced setting
  • Self-motivated, curious, and committed to ongoing learning and development
  • Experience in customer support, technical support, SaaS, IT services, or another customer-facing role is advantageous

Benefits

  • Compensation and benefits package with a company achievement or sales bonus and regular salary reviews
  • Offices with convenient public transport access
  • Special rates for local gyms
  • Access to a Corporate Benefits platform with numerous discounts
  • Regular team events and company-wide celebrations
  • Open-door culture without a dress code, plus frequent all-hands meetings and Leadership Lunches
  • Hybrid working arrangements
  • Work From Abroad Program offering up to 40 days outside the contracting country
  • Onsite onboarding at the headquarters to support a strong start
  • Opportunities for personal and professional growth
  • Adjustments and support during the application or hiring process, including interviews and onboarding

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