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Senture, LLC
Senture, LLC
1,001 – 5,000 Employees
B2BCustomer SupportEnterprise
Senture, LLC provides multichannel contact center and business process outsourcing services for public- and private-sector organizations. Its work spans customer support and technical assistance, combining operational expertise with strategic insights to help clients improve customer interactions and service performance. Founded in 2003, the company has more than two decades of experience and a workforce of over 4,000 employees.
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Federal Employee Insurance Customer Service Agent

Remote customer service role assisting federal employees with insurance benefits and enrollment questions. Responsibilities include call handling, database updates, follow-up, and outbound surveys for TP Gov Services.

USUnited States
$15 / hour
RemoteContractMiddleSeniorEnglish RequiredCustomer Support

Description

  • Respond to customer questions courteously and professionally while following client-specific service guidelines
  • Record each customer inquiry accurately in the database
  • Review customer details and correct or update information when needed
  • Listen attentively and identify opportunities to share relevant additional information
  • Contact callers again when follow-up is required
  • Use contact center performance data to support service improvements
  • Complete outbound surveys to collect client-specific information
  • Work all assigned shifts and scheduled hours

Requirements

  • High school diploma or GED
  • Previous call center or customer service experience is strongly preferred
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks simultaneously
  • Advanced computer and navigation skills, including work with dual monitors, multiple browser tabs, and database searches
  • Ability to remain seated for extended periods
  • Webcam required during training and production work
  • Successful completion of a background investigation and drug screening
  • Successful completion of pre-employment criteria testing and an internet speed test
  • A private, enclosed, secure workspace without distractions
  • Non-cellular high-speed home internet, such as fiber, DSL, or cable modem service
  • Ability to meet the program's minimum internet speed standards
  • Hotspot, satellite, and wireless internet services are not permitted
  • Attendance at every scheduled training session is required
  • Reliable attendance and punctuality are essential to complete training

Benefits

  • Health and welfare stipend of $4.93 per hour
  • Paid comprehensive training
  • Additional hours may be available during peak periods
  • Access to a dedicated employee transfer program for other company opportunities after the temporary assignment, subject to good standing and qualifications

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