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Inotiv provides preclinical research services to support drug discovery and development in the life sciences. Its work spans therapeutic areas including cardiovascular disease, oncology, and neuroscience, with capabilities in drug metabolism, toxicology, safety assessment, and genetically engineered research models. The company helps clients evaluate potential therapies while maintaining compliance with applicable research and ethical standards.
EMEA Customer Service Manager – Inotiv, Hybrid UK
Lead Inotiv’s EMEA customer service function, managing distributed teams and operational delivery across customer support activities. Coordinate tenant relationships, cross-functional issue resolution, and continuous improvement at the Hillcrest UK site.
Description
- Direct daily customer service operations across EMEA
- Manage customer service advisors and oversee team performance
- Assign workloads and monitor delivery against team expectations
- Lead operational service delivery across the region
- Oversee quotations, order entry, service coordination, customer communications, and issue resolution
- Partner with Sales, Operations, Supply Chain, Logistics, Finance, and other internal teams
- Maintain consistent delivery of customer commitments and service standards
- Manage ongoing relationships with tenants at the Hillcrest UK site
- Assess tenant needs, resolve service concerns, and coordinate suitable internal support
- Coach and develop customer service team members
- Strengthen accountability, collaboration, customer focus, and continuous improvement
Requirements
- Demonstrated experience managing customer advisor teams through KPIs and performance metrics
- Background in a contact centre or logistics environment
- Experience managing remote teams across multiple countries is highly advantageous
- Additional European language skills are highly advantageous
- Availability for occasional travel to UK operations at Hillcrest UK
Benefits
- 33 days of annual leave, including 8 public holidays
- Life assurance coverage
- Pension scheme
- Income protection after three years of service
- Flexible benefits scheme
- Optional private health insurance
- Health cash plan
- Technology scheme
- Retail discounts
- Employee Assistance Programme
- Wellbeing portal featuring fitness videos, recipes, and mindfulness exercises
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