Inotiv
Inotiv
Inotiv hayot fanlari sohasida dori vositalarini kashf etish va ishlab chiqishni qo‘llab-quvvatlash uchun klinikagacha bo‘lgan tadqiqot xizmatlarini taqdim etadi. Kompaniya faoliyati yurak-qon tomir kasalliklari, onkologiya va neyrofanlar kabi turli terapevtik yo‘nalishlarni qamrab oladi; u dori metabolizmi, toksikologiya, xavfsizlikni baholash va genetik jihatdan o‘zgartirilgan tadqiqot modellaridan foydalanish bo‘yicha imkoniyatlarga ega. Kompaniya amaldagi tadqiqot va axloqiy standartlarga rioya qilgan holda, mijozlarga istiqbolli davolash usullarini baholashda yordam beradi.

EMEA Customer Service Manager – Inotiv, Hybrid UK

Lead Inotiv’s EMEA customer service function, managing distributed teams and operational delivery across customer support activities. Coordinate tenant relationships, cross-functional issue resolution, and continuous improvement at the Hillcrest UK site.

Tavsif

  • Direct daily customer service operations across EMEA
  • Manage customer service advisors and oversee team performance
  • Assign workloads and monitor delivery against team expectations
  • Lead operational service delivery across the region
  • Oversee quotations, order entry, service coordination, customer communications, and issue resolution
  • Partner with Sales, Operations, Supply Chain, Logistics, Finance, and other internal teams
  • Maintain consistent delivery of customer commitments and service standards
  • Manage ongoing relationships with tenants at the Hillcrest UK site
  • Assess tenant needs, resolve service concerns, and coordinate suitable internal support
  • Coach and develop customer service team members
  • Strengthen accountability, collaboration, customer focus, and continuous improvement

Talablar

  • Demonstrated experience managing customer advisor teams through KPIs and performance metrics
  • Background in a contact centre or logistics environment
  • Experience managing remote teams across multiple countries is highly advantageous
  • Additional European language skills are highly advantageous
  • Availability for occasional travel to UK operations at Hillcrest UK

Imtiyozlar

  • 33 days of annual leave, including 8 public holidays
  • Life assurance coverage
  • Pension scheme
  • Income protection after three years of service
  • Flexible benefits scheme
  • Optional private health insurance
  • Health cash plan
  • Technology scheme
  • Retail discounts
  • Employee Assistance Programme
  • Wellbeing portal featuring fitness videos, recipes, and mindfulness exercises

O‘xshash ish o‘rinlari

Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide channel partners in designing and selling HPE storage and data protection solutions. Build technical advocacy, grow the opportunity pipeline, and support customer engagements.

Ochish
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Storage — HPE Canada Remote

Hewlett Packard Enterprise

Help HPE channel partners position, design, and sell storage and data protection solutions. Support solution architecture, demonstrations, proofs of concept, pipeline development, and partner technical advocacy.

Ochish
Hewlett Packard Enterprise

Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide HPE channel partners in positioning, designing, and delivering storage and data protection solutions. Build partner technical capability, develop pipeline, and help secure competitive wins.

Ochish