Inotiv
Inotiv
Inotiv өмір туралы ғылымдар саласында дәрі-дәрмектерді ашу және әзірлеу жұмыстарын қолдау үшін клиникаға дейінгі зерттеу қызметтерін ұсынады. Компанияның жұмысы жүрек-қантамыр аурулары, онкология және нейроғылымды қоса алғанда, емдеу бағыттарының кең ауқымын қамтиды; оның дәрі метаболизмі, токсикология, қауіпсіздікті бағалау және генетикалық түрлендірілген зерттеу модельдері бойынша мүмкіндіктері бар. Компания қолданыстағы зерттеу және этикалық стандарттарға сәйкестікті сақтай отырып, клиенттеріне әлеуетті емдеу әдістерін бағалауға көмектеседі.

EMEA Customer Service Manager – Inotiv, Hybrid UK

Lead Inotiv’s EMEA customer service function, managing distributed teams and operational delivery across customer support activities. Coordinate tenant relationships, cross-functional issue resolution, and continuous improvement at the Hillcrest UK site.

Сипаттама

  • Direct daily customer service operations across EMEA
  • Manage customer service advisors and oversee team performance
  • Assign workloads and monitor delivery against team expectations
  • Lead operational service delivery across the region
  • Oversee quotations, order entry, service coordination, customer communications, and issue resolution
  • Partner with Sales, Operations, Supply Chain, Logistics, Finance, and other internal teams
  • Maintain consistent delivery of customer commitments and service standards
  • Manage ongoing relationships with tenants at the Hillcrest UK site
  • Assess tenant needs, resolve service concerns, and coordinate suitable internal support
  • Coach and develop customer service team members
  • Strengthen accountability, collaboration, customer focus, and continuous improvement

Талаптар

  • Demonstrated experience managing customer advisor teams through KPIs and performance metrics
  • Background in a contact centre or logistics environment
  • Experience managing remote teams across multiple countries is highly advantageous
  • Additional European language skills are highly advantageous
  • Availability for occasional travel to UK operations at Hillcrest UK

Артықшылықтар

  • 33 days of annual leave, including 8 public holidays
  • Life assurance coverage
  • Pension scheme
  • Income protection after three years of service
  • Flexible benefits scheme
  • Optional private health insurance
  • Health cash plan
  • Technology scheme
  • Retail discounts
  • Employee Assistance Programme
  • Wellbeing portal featuring fitness videos, recipes, and mindfulness exercises

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