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Mend.io
Mend.io
201 – 500 Employees
Artificial IntelligenceCybersecuritySaaS
Mend.io develops AI-native application security software for organizations managing modern software supply chains. Its SaaS platform helps security and development teams identify, assess, and address risks in source code, open-source dependencies, containers, APIs, and AI-enabled applications. Products and workflows span static and dynamic application security testing, software composition analysis, SBOM management, dependency updates, container protection, AI red teaming, LLM and agent safeguards, and automated remediation. With a focus on enterprise cybersecurity, Mend.io brings application, open-source, and AI risk management into a single platform.
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Digital Success Manager – Mend.io (Hybrid, Israel)

Build automated onboarding, adoption, retention, and renewal journeys for Mend.io customers. Use customer data and digital engagement to improve outcomes and inform product improvements.

ILIsraelHybridFull-timeJuniorMiddleEnglish RequiredSales

Description

  • Lead Mend.io’s Digital Touch program.
  • Build automated customer journeys for long-tail accounts.
  • Create and manage outreach workflows for adoption, product education, and renewals.
  • Communicate with customers through email, in-app messages, and triggered notifications.
  • Engage long-tail customers with personalized automated touchpoints.
  • Gather customer feedback through automated NPS and CSAT surveys.
  • Create and manage zero-touch onboarding journeys.
  • Maintain videos, knowledge base articles, and other self-service resources.
  • Educate customers through in-app messages and walkthroughs.
  • Monitor logins, feature usage, survey results, onboarding completion, adoption benchmarks, and message responses.
  • Set up automated interventions for churn risk and stalled onboarding.
  • Identify at-risk customers and apply digital recovery playbooks.
  • Work with the Customer Success and Operations directors, Sales, Product, and Marketing.
  • Check data integrity and build the technical foundations for automation.
  • Share customer insights at scale to inform product improvements.
  • Spot upsell and cross-sell opportunities through digital engagement signals.
  • Manage automated renewal reminders and campaigns.
  • Improve retention and simplify renewals with automation.
  • Use data to refine automated journeys and workflows.
  • A/B test messaging, timing, and communication channels.
  • Measure digital engagement, net revenue retention, adoption, and operational efficiency.

Requirements

  • 2–4 years of experience in Customer Success, Marketing Operations, or Digital Account Management.
  • Experience with marketing automation or customer success platforms such as Gainsight, HubSpot, or Intercom is strongly preferred.
  • Bachelor’s degree or equivalent work experience.
  • Strong copywriting skills for email campaigns and in-app messages.
  • Ability to analyze large datasets and identify trends and trigger points.
  • Skill in designing logical workflows and customer journeys.
  • Experience with customer success platforms, marketing automation, and CRM tools.
  • Ability to design solutions that serve many customers at scale rather than one-off needs.

Benefits

  • Collaborative and empowering workplace.
  • Learning opportunities and flexibility to support people in doing their best work.

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