Data Visualization Analyst, Power BI – TaskUs, Pasig Hybrid
TaskUs
Build Power BI dashboards and reports for TaskUs, turning complex data into clear insights. Partner with internal and external stakeholders across the business.
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Mend.io उन संगठनों के लिए AI-आधारित एप्लिकेशन सुरक्षा सॉफ़्टवेयर विकसित करता है जो आधुनिक सॉफ़्टवेयर सप्लाई चेन का प्रबंधन करते हैं। इसका SaaS प्लेटफ़ॉर्म सुरक्षा और विकास टीमों को सोर्स कोड, ओपन-सोर्स निर्भरताओं, कंटेनरों, API और AI-सक्षम एप्लिकेशन में जोखिमों की पहचान, आकलन और समाधान करने में मदद करता है। इसके उत्पाद और कार्यप्रवाह स्थैतिक और गतिशील एप्लिकेशन सुरक्षा परीक्षण, सॉफ़्टवेयर कंपोज़िशन विश्लेषण, SBOM प्रबंधन, निर्भरता अपडेट, कंटेनर सुरक्षा, AI रेड टीमिंग, LLM और एजेंट सुरक्षा उपायों तथा स्वचालित समाधान तक विस्तृत हैं। एंटरप्राइज़ साइबर सुरक्षा पर केंद्रित Mend.io एप्लिकेशन, ओपन-सोर्स और AI जोखिम प्रबंधन को एक ही प्लेटफ़ॉर्म पर एकीकृत करता है।
Digital Success Manager – Mend.io (Hybrid, Israel)
Build automated onboarding, adoption, retention, and renewal journeys for Mend.io customers. Use customer data and digital engagement to improve outcomes and inform product improvements.
विवरण
- Lead Mend.io’s Digital Touch program.
- Build automated customer journeys for long-tail accounts.
- Create and manage outreach workflows for adoption, product education, and renewals.
- Communicate with customers through email, in-app messages, and triggered notifications.
- Engage long-tail customers with personalized automated touchpoints.
- Gather customer feedback through automated NPS and CSAT surveys.
- Create and manage zero-touch onboarding journeys.
- Maintain videos, knowledge base articles, and other self-service resources.
- Educate customers through in-app messages and walkthroughs.
- Monitor logins, feature usage, survey results, onboarding completion, adoption benchmarks, and message responses.
- Set up automated interventions for churn risk and stalled onboarding.
- Identify at-risk customers and apply digital recovery playbooks.
- Work with the Customer Success and Operations directors, Sales, Product, and Marketing.
- Check data integrity and build the technical foundations for automation.
- Share customer insights at scale to inform product improvements.
- Spot upsell and cross-sell opportunities through digital engagement signals.
- Manage automated renewal reminders and campaigns.
- Improve retention and simplify renewals with automation.
- Use data to refine automated journeys and workflows.
- A/B test messaging, timing, and communication channels.
- Measure digital engagement, net revenue retention, adoption, and operational efficiency.
आवश्यकताएँ
- 2–4 years of experience in Customer Success, Marketing Operations, or Digital Account Management.
- Experience with marketing automation or customer success platforms such as Gainsight, HubSpot, or Intercom is strongly preferred.
- Bachelor’s degree or equivalent work experience.
- Strong copywriting skills for email campaigns and in-app messages.
- Ability to analyze large datasets and identify trends and trigger points.
- Skill in designing logical workflows and customer journeys.
- Experience with customer success platforms, marketing automation, and CRM tools.
- Ability to design solutions that serve many customers at scale rather than one-off needs.
लाभ
- Collaborative and empowering workplace.
- Learning opportunities and flexibility to support people in doing their best work.
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