XTB online investing एक अंतरराष्ट्रीय फिनटेक और उपभोक्ता वित्त कंपनी है, जो डिजिटल ब्रोकरेज और निवेश प्लेटफ़ॉर्म संचालित करती है। इसके वेब और मोबाइल ऐप ग्राहकों को इक्विटी, ETF, फॉरेक्स, कमोडिटी, इंडेक्स और लीवरेज्ड CFD के साथ-साथ बाज़ार विश्लेषण और शैक्षिक सामग्री तक पहुँच प्रदान करते हैं।
कंपनी लागू सीमाओं के भीतर कमीशन-मुक्त स्टॉक और ETF ट्रेडिंग, बिना निवेश की गई धनराशि पर ब्याज और यूके के ग्राहकों के लिए टैक्स-रैप्ड ISA उत्पाद भी प्रदान करती है। XTB online investing डिजिटल सुरक्षा, ग्राहक सहायता, नियामकीय निगरानी और दो दशकों से अधिक के उद्योग अनुभव को प्रमुखता देती है, तथा बड़े वैश्विक उपयोगकर्ता आधार को सेवाएँ प्रदान करती है।
Junior Polish Customer Support Specialist — XTB, Hybrid in Poland
Support Polish-speaking clients of XTB’s online trading platform, handling chat inquiries, complaints, CRM records, and questions related to financial markets.
विवरण
- Provide customer support to Polish-speaking clients.
- Build and maintain positive client relationships.
- Respond to inquiries and resolve issues promptly and professionally, primarily through chat.
- Explain and clarify responses to customer complaints.
- Track financial markets and keep up with market developments.
- Update and verify client details in the CRM system.
- Coordinate with XTB branches and internal teams.
आवश्यकताएँ
- Speak Polish fluently and have at least B2-level English proficiency.
- Be willing to work rotating shifts, including nights.
- Manage multiple tasks independently and set priorities effectively.
- Have strong communication, interpersonal, and negotiation skills.
- Have good working knowledge of MS Office.
- Prior customer support experience is an advantage.
- Knowledge of financial markets and XTB’s core business is an advantage.
लाभ
- Stable employment under an employment contract.
- Opportunities to develop in the FinTech industry within an international environment and contribute to the company and its products.
- Training guided by experienced financial market professionals.
- A defined development path with regular feedback and transparent career progression.
- Hybrid work after the three-month probation period.
- Regular team-building and social events.
- Equipment tailored to your needs.
- Private medical care.
- Access to the myBenefit platform.
- Sports card.
- Language-learning platform.
- Meal subsidy at the office.
- Great Place to Work certification.