XTB online investing — raqamli brokerlik va investitsiya platformasini boshqaradigan xalqaro fintech va iste’molchilar moliyasi kompaniyasi. Uning veb va mobil ilovalari mijozlarga aksiyalar, ETFlar, forex, tovarlar, indekslar va yelkali CFDlar, shuningdek bozor tahlili hamda ta’limiy kontentdan foydalanish imkonini beradi.
Kompaniya, shuningdek, amaldagi limitlar doirasida aksiyalar va ETFlar bilan komissiyasiz savdo qilish, investitsiya qilinmagan mablag‘larga foiz olish hamda Buyuk Britaniyadagi mijozlar uchun soliq imtiyozlariga ega ISA mahsulotlarini taklif etadi. XTB online investing katta global foydalanuvchilar bazasiga xizmat ko‘rsatish jarayonida raqamli xavfsizlik, mijozlarni qo‘llab-quvvatlash, tartibga soluvchi nazorat va yigirma yildan ortiq soha tajribasini ta’kidlaydi.
Junior Polish Customer Support Specialist — XTB, Hybrid in Poland
Support Polish-speaking clients of XTB’s online trading platform, handling chat inquiries, complaints, CRM records, and questions related to financial markets.
Tavsif
- Provide customer support to Polish-speaking clients.
- Build and maintain positive client relationships.
- Respond to inquiries and resolve issues promptly and professionally, primarily through chat.
- Explain and clarify responses to customer complaints.
- Track financial markets and keep up with market developments.
- Update and verify client details in the CRM system.
- Coordinate with XTB branches and internal teams.
Talablar
- Speak Polish fluently and have at least B2-level English proficiency.
- Be willing to work rotating shifts, including nights.
- Manage multiple tasks independently and set priorities effectively.
- Have strong communication, interpersonal, and negotiation skills.
- Have good working knowledge of MS Office.
- Prior customer support experience is an advantage.
- Knowledge of financial markets and XTB’s core business is an advantage.
Imtiyozlar
- Stable employment under an employment contract.
- Opportunities to develop in the FinTech industry within an international environment and contribute to the company and its products.
- Training guided by experienced financial market professionals.
- A defined development path with regular feedback and transparent career progression.
- Hybrid work after the three-month probation period.
- Regular team-building and social events.
- Equipment tailored to your needs.
- Private medical care.
- Access to the myBenefit platform.
- Sports card.
- Language-learning platform.
- Meal subsidy at the office.
- Great Place to Work certification.