XTB online investing
XTB online investing
1.001 – 5.000 Angajați
B2CFinanțeFintech

XTB online investing este o companie internațională de tehnologie financiară și finanțare pentru consumatori, care operează o platformă digitală de brokeraj și investiții. Aplicațiile sale web și mobile oferă clienților acces la acțiuni, ETF-uri, valută, mărfuri, indici și CFD-uri cu efect de levier, precum și la analize de piață și conținut educațional.

Compania oferă, de asemenea, tranzacționare fără comision pentru acțiuni și ETF-uri în limitele aplicabile, dobândă pentru fondurile neinvestite și produse ISA cu avantaje fiscale pentru clienții din Regatul Unit. XTB online investing pune accent pe securitatea digitală, asistența pentru clienți, supravegherea reglementară și o experiență de peste două decenii în industrie, deservind o bază globală numeroasă de utilizatori.

Junior Polish Customer Support Specialist — XTB, Hybrid in Poland

Support Polish-speaking clients of XTB’s online trading platform, handling chat inquiries, complaints, CRM records, and questions related to financial markets.

Descriere

  • Provide customer support to Polish-speaking clients.
  • Build and maintain positive client relationships.
  • Respond to inquiries and resolve issues promptly and professionally, primarily through chat.
  • Explain and clarify responses to customer complaints.
  • Track financial markets and keep up with market developments.
  • Update and verify client details in the CRM system.
  • Coordinate with XTB branches and internal teams.

Cerințe

  • Speak Polish fluently and have at least B2-level English proficiency.
  • Be willing to work rotating shifts, including nights.
  • Manage multiple tasks independently and set priorities effectively.
  • Have strong communication, interpersonal, and negotiation skills.
  • Have good working knowledge of MS Office.
  • Prior customer support experience is an advantage.
  • Knowledge of financial markets and XTB’s core business is an advantage.

Beneficii

  • Stable employment under an employment contract.
  • Opportunities to develop in the FinTech industry within an international environment and contribute to the company and its products.
  • Training guided by experienced financial market professionals.
  • A defined development path with regular feedback and transparent career progression.
  • Hybrid work after the three-month probation period.
  • Regular team-building and social events.
  • Equipment tailored to your needs.
  • Private medical care.
  • Access to the myBenefit platform.
  • Sports card.
  • Language-learning platform.
  • Meal subsidy at the office.
  • Great Place to Work certification.

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