Peak Support este o companie de externalizare a proceselor de afaceri, care creează și coordonează echipe multilingve pentru experiența clienților și operațiunile comerciale. Serviciile sale includ asistență pentru clienți, suport tehnic, încredere și siguranță, moderarea conținutului, activități de back-office și contabilitate, precum și suport pentru vânzări și marketing. Compania oferă și soluții tehnologice precum chatboturi, automatizarea robotică a proceselor, analiza sentimentului și tablouri de bord. Cu echipe în Filipine, Statele Unite, Columbia și Europa de Est, Peak Support deservește companii din întreaga lume. Activitatea sa îmbină operațiunile cu clienții, tehnologia și suportul bazat pe date, având certificări de securitate care includ PCI și SOC 2.
Remote Non-Voice Customer Support Specialist
Provide remote product support to users, non-users, and advertisers, resolving account and platform issues. This full-time role is based in the Philippines.
Descriere
- Answer questions from users, prospective users, and advertisers
- Investigate problems and deliver accurate, prompt resolutions
- Help users access accounts, manage profiles, and navigate the platform
- Resolve account recovery, registration, and account management requests
- Assess and address customer concerns under company policies and procedures
- Refer complex cases to the relevant teams
- Keep accurate records of customer conversations and case outcomes
- Contribute to content review and platform safety work as needed
- Spot recurring problems and trends to help improve customer experience
- Protect customer confidentiality when handling sensitive information
Cerințe
- Excellent written English communication
- Strong command of grammar, spelling, and punctuation, with close attention to detail
- Strong problem-solving and critical-thinking abilities
- Able to manage multiple tasks in a fast-paced setting
- Customer service experience is preferred
- Comfortable working independently from a remote setting
- Proficient at using several systems and applications at once
- Able to respond to customer questions with professionalism, empathy, and timeliness
- Able to investigate and troubleshoot account, product, and technical problems
- Able to document customer interactions and resolutions accurately
- Able to meet quality, productivity, and service-level targets
- Able to protect confidential information and handle sensitive customer data responsibly
Beneficii
- Work from home in a fully remote role
- Join an established organization
- Opportunities to grow
- A positive, supportive, performance-focused culture
- Long-term career opportunities