Mend.io razvija programsko opremo za varnost aplikacij, zasnovano z umetno inteligenco, za organizacije, ki upravljajo sodobne dobavne verige programske opreme. Njegova platforma SaaS varnostnim in razvojnim ekipam pomaga prepoznati, oceniti in odpravljati tveganja v izvorni kodi, odprtokodnih odvisnostih, vsebnikih, API-jih in aplikacijah z umetno inteligenco. Izdelki in delovni procesi vključujejo statično in dinamično testiranje varnosti aplikacij, analizo sestave programske opreme, upravljanje SBOM, posodabljanje odvisnosti, zaščito vsebnikov, rdeče ekipno testiranje rešitev z umetno inteligenco, zaščito velikih jezikovnih modelov in agentov ter avtomatizirano odpravljanje težav. Mend.io se osredotoča na kibernetsko varnost podjetij ter upravljanje tveganj aplikacij, odprtokodne programske opreme in umetne inteligence združuje v eni platformi.
Digital Success Manager – Mend.io (Hybrid, Israel)
Build automated onboarding, adoption, retention, and renewal journeys for Mend.io customers. Use customer data and digital engagement to improve outcomes and inform product improvements.
Opis
- Lead Mend.io’s Digital Touch program.
- Build automated customer journeys for long-tail accounts.
- Create and manage outreach workflows for adoption, product education, and renewals.
- Communicate with customers through email, in-app messages, and triggered notifications.
- Engage long-tail customers with personalized automated touchpoints.
- Gather customer feedback through automated NPS and CSAT surveys.
- Create and manage zero-touch onboarding journeys.
- Maintain videos, knowledge base articles, and other self-service resources.
- Educate customers through in-app messages and walkthroughs.
- Monitor logins, feature usage, survey results, onboarding completion, adoption benchmarks, and message responses.
- Set up automated interventions for churn risk and stalled onboarding.
- Identify at-risk customers and apply digital recovery playbooks.
- Work with the Customer Success and Operations directors, Sales, Product, and Marketing.
- Check data integrity and build the technical foundations for automation.
- Share customer insights at scale to inform product improvements.
- Spot upsell and cross-sell opportunities through digital engagement signals.
- Manage automated renewal reminders and campaigns.
- Improve retention and simplify renewals with automation.
- Use data to refine automated journeys and workflows.
- A/B test messaging, timing, and communication channels.
- Measure digital engagement, net revenue retention, adoption, and operational efficiency.
Zahteve
- 2–4 years of experience in Customer Success, Marketing Operations, or Digital Account Management.
- Experience with marketing automation or customer success platforms such as Gainsight, HubSpot, or Intercom is strongly preferred.
- Bachelor’s degree or equivalent work experience.
- Strong copywriting skills for email campaigns and in-app messages.
- Ability to analyze large datasets and identify trends and trigger points.
- Skill in designing logical workflows and customer journeys.
- Experience with customer success platforms, marketing automation, and CRM tools.
- Ability to design solutions that serve many customers at scale rather than one-off needs.
Ugodnosti
- Collaborative and empowering workplace.
- Learning opportunities and flexibility to support people in doing their best work.