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Mend.io
Mend.io
201 – 500 Darbuotojai
Dirbtinis intelektasKibernetinis saugumasSaaS
„Mend.io“ kuria dirbtiniu intelektu grindžiamą taikomųjų programų saugumo programinę įrangą organizacijoms, valdančioms šiuolaikines programinės įrangos tiekimo grandines. Jos SaaS platforma padeda saugumo ir kūrimo komandoms nustatyti, įvertinti ir valdyti rizikas, susijusias su pirminiu kodu, atvirojo kodo priklausomybėmis, konteineriais, API ir dirbtinį intelektą naudojančiomis taikomosiomis programomis. Produktai ir darbo procesai apima statinį ir dinaminį taikomųjų programų saugumo testavimą, programinės įrangos sudėties analizę, programinės įrangos komponentų sąrašo valdymą, priklausomybių atnaujinimus, konteinerių apsaugą, dirbtinio intelekto red team testavimą, LLM ir agentų apsaugos priemones bei automatinį spragų šalinimą. Daugiausia dėmesio įmonių kibernetiniam saugumui skirianti „Mend.io“ taikomųjų programų, atvirojo kodo ir dirbtinio intelekto rizikų valdymą sujungia vienoje platformoje.
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Darbai įmonėje

Digital Success Manager – Mend.io (Hybrid, Israel)

Build automated onboarding, adoption, retention, and renewal journeys for Mend.io customers. Use customer data and digital engagement to improve outcomes and inform product improvements.

ILIzraelisHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųPardavimai

Aprašymas

  • Lead Mend.io’s Digital Touch program.
  • Build automated customer journeys for long-tail accounts.
  • Create and manage outreach workflows for adoption, product education, and renewals.
  • Communicate with customers through email, in-app messages, and triggered notifications.
  • Engage long-tail customers with personalized automated touchpoints.
  • Gather customer feedback through automated NPS and CSAT surveys.
  • Create and manage zero-touch onboarding journeys.
  • Maintain videos, knowledge base articles, and other self-service resources.
  • Educate customers through in-app messages and walkthroughs.
  • Monitor logins, feature usage, survey results, onboarding completion, adoption benchmarks, and message responses.
  • Set up automated interventions for churn risk and stalled onboarding.
  • Identify at-risk customers and apply digital recovery playbooks.
  • Work with the Customer Success and Operations directors, Sales, Product, and Marketing.
  • Check data integrity and build the technical foundations for automation.
  • Share customer insights at scale to inform product improvements.
  • Spot upsell and cross-sell opportunities through digital engagement signals.
  • Manage automated renewal reminders and campaigns.
  • Improve retention and simplify renewals with automation.
  • Use data to refine automated journeys and workflows.
  • A/B test messaging, timing, and communication channels.
  • Measure digital engagement, net revenue retention, adoption, and operational efficiency.

Reikalavimai

  • 2–4 years of experience in Customer Success, Marketing Operations, or Digital Account Management.
  • Experience with marketing automation or customer success platforms such as Gainsight, HubSpot, or Intercom is strongly preferred.
  • Bachelor’s degree or equivalent work experience.
  • Strong copywriting skills for email campaigns and in-app messages.
  • Ability to analyze large datasets and identify trends and trigger points.
  • Skill in designing logical workflows and customer journeys.
  • Experience with customer success platforms, marketing automation, and CRM tools.
  • Ability to design solutions that serve many customers at scale rather than one-off needs.

Privalumai

  • Collaborative and empowering workplace.
  • Learning opportunities and flexibility to support people in doing their best work.

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