Live Events Manager
Sony
Manage Sony Europe’s B2B trade shows, conferences and product launches across Europe. Oversee technical production, suppliers, budgets, stakeholders and event performance.
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Southeastrans, Inc. coordinates non-emergency medical transportation in the United States, arranging wheelchair-accessible rides, ambulette services, and scheduled ground transport to medical appointments. It works with public payers and managed care programs to help Medicaid and Medicare beneficiaries, along with other patients who need medical or mobility assistance, get to care. The company operates at the intersection of transportation and healthcare; its profile on this job aggregator provides context for people exploring employment with Southeastrans.
Call Center Trainer
Deliver classroom and virtual training for new contact center employees, covering policies, procedures, and the Insight system. Develop learning materials, assess trainee progress, and help improve customer service programs.
विवरण
- Train newly hired call center staff on policies, procedures, and the Insight system in classroom sessions.
- Provide quarterly customer service training.
- Work with Learning and Development leaders to create, update, and deliver programs that support corporate goals.
- Help prepare training materials and assessment documents.
- Track trainee progress and provide individual support to prepare them for call center work.
- Send Call Center management written reports on training outcomes.
- Review the training program and recommend ongoing improvements to Call Center management.
- Identify learning needs and work with leaders to develop operating procedures.
- Monitor call center associates when no training sessions are scheduled.
- Recommend improvements to scripts, programs, and training methods.
- Create an engaging, energetic classroom and training experience.
- Coach trainees and provide feedback.
- Deliver training in formal classroom or virtual settings.
- Carry out other assigned duties.
आवश्यकताएँ
- At least two years of call center experience.
- Proficiency with Microsoft Office applications, including PowerPoint, Word, Outlook, and Excel.
- Strong professional verbal and written communication skills.
- Ability to type 40 words per minute.
- Ability to write simple correspondence.
- Strong analytical thinking and problem-solving skills.
- Excellent organizational skills, including the ability to prioritize and manage multiple tasks effectively.
- Ability to work independently with limited supervision.
- Ability to collaborate diplomatically and with integrity to identify and solve problems.
- Ability to follow direction.
- Professional appearance.
- Positive attitude.
- Willingness to work a flexible schedule that may include evening and weekend training.
- Willingness to travel up to 25% as needed.
- High school diploma or equivalent; some college coursework is preferred.
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