Senior Accountant
Cendyn
Lead US GAAP reporting, audits, and multi-entity reconciliations for Cendyn’s hospitality technology business. Support accounting controls and financial analysis across multiple currencies.
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Southeastrans, Inc. coordonează transportul medical fără caracter de urgență în Statele Unite, organizând curse accesibile persoanelor care folosesc scaune rulante, servicii de transport cu ambulette și transport terestru programat la consultații medicale. Compania colaborează cu plătitori publici și programe de îngrijire gestionată pentru a-i ajuta pe beneficiarii Medicaid și Medicare, precum și pe alți pacienți care au nevoie de asistență medicală sau sprijin pentru mobilitate, să ajungă la servicii de îngrijire. Compania activează la intersecția dintre transport și sănătate; profilul său de pe această platformă de agregare a locurilor de muncă oferă informații celor care analizează oportunități de angajare la Southeastrans.
Call Center Trainer
Deliver classroom and virtual training for new contact center employees, covering policies, procedures, and the Insight system. Develop learning materials, assess trainee progress, and help improve customer service programs.
Descriere
- Train newly hired call center staff on policies, procedures, and the Insight system in classroom sessions.
- Provide quarterly customer service training.
- Work with Learning and Development leaders to create, update, and deliver programs that support corporate goals.
- Help prepare training materials and assessment documents.
- Track trainee progress and provide individual support to prepare them for call center work.
- Send Call Center management written reports on training outcomes.
- Review the training program and recommend ongoing improvements to Call Center management.
- Identify learning needs and work with leaders to develop operating procedures.
- Monitor call center associates when no training sessions are scheduled.
- Recommend improvements to scripts, programs, and training methods.
- Create an engaging, energetic classroom and training experience.
- Coach trainees and provide feedback.
- Deliver training in formal classroom or virtual settings.
- Carry out other assigned duties.
Cerințe
- At least two years of call center experience.
- Proficiency with Microsoft Office applications, including PowerPoint, Word, Outlook, and Excel.
- Strong professional verbal and written communication skills.
- Ability to type 40 words per minute.
- Ability to write simple correspondence.
- Strong analytical thinking and problem-solving skills.
- Excellent organizational skills, including the ability to prioritize and manage multiple tasks effectively.
- Ability to work independently with limited supervision.
- Ability to collaborate diplomatically and with integrity to identify and solve problems.
- Ability to follow direction.
- Professional appearance.
- Positive attitude.
- Willingness to work a flexible schedule that may include evening and weekend training.
- Willingness to travel up to 25% as needed.
- High school diploma or equivalent; some college coursework is preferred.
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