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Appdome
Appdome
201 – 500 Employees
Cybersecurity
Appdome is a cybersecurity company that automates mobile app protection within CI/CD workflows. Its platform helps teams secure Android and iOS applications with mobile app security, fraud prevention, anti-malware, anti-bot, and bot-detection capabilities, including no-code security controls designed to integrate into the software delivery process.
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Customer Success Manager, North America (Hybrid — San Francisco)

Manage and expand enterprise accounts for Appdome’s AI-driven mobile application security SaaS platform. Lead renewals, retention, customer growth, and portfolio ARR performance.

USUnited StatesCACalifornia
$100,000 – $130,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Develop trusted relationships with customer stakeholders ranging from team members to executives
  • Learn each customer’s business objectives, priorities, decision-making structure, and budgeting cycles
  • Partner with Appdome’s Customer Organization, global teams, fellow CSMs, Enablement and Onboarding, and Service Delivery teams
  • Find expansion and upsell opportunities that support customers’ strategic objectives
  • Create pipeline to support sustained account growth
  • Represent customer needs internally and resolve issues quickly
  • Build deep expertise in Appdome’s products and solutions
  • Present new products and solutions across the assigned customer portfolio
  • Generate pipeline and close expansion business each quarter
  • Increase portfolio ARR
  • Complete renewals on schedule while keeping churn low
  • Travel regularly for customer meetings and industry conferences
  • Gather and distribute customer feedback, NPS findings, reviews, case studies, and references

Requirements

  • At least five years of experience in quota-carrying customer management roles within a high-tech environment
  • Documented career achievements and progression through promotions
  • Consistent evidence of meeting or exceeding quota
  • Bachelor’s degree in a related discipline
  • Skill in distilling complex issues in line with business needs
  • Working knowledge of Customer Success, SaaS, and information security
  • Experience with mobile application security is strongly preferred
  • Strong analytical capability, including turning data into actionable insights
  • Excellent follow-through, communication, and presentation abilities
  • Able to learn independently, manage multiple priorities, and work at pace
  • Proven success in both startup and larger-company settings
  • Completed sales training using a pipeline management methodology

Benefits

  • Performance-based bonus
  • Equity or stock compensation
  • Employee benefits
  • Other applicable incentive compensation plans
  • Travel for customer meetings and industry conferences

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