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GE Vernova
GE Vernova
ConsultingLogisticsManufacturing
GE Vernova develops and delivers technologies for the global energy sector, helping power systems meet demand while reducing emissions. Its portfolio spans gas, hydro, nuclear, and wind power solutions, bringing together large-scale engineering, manufacturing, and energy expertise. For job seekers, the company offers opportunities to work on infrastructure and technologies supporting more reliable, affordable, and lower-carbon electricity.
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Senior Customer Satisfaction Leader, Gas Power

Lead GE Vernova Gas Power customer relationships, contracts, outage services, and portfolio growth. Coordinate field, parts, repair, commercial, and digital solutions.

USUnited States
$119,600 – $199,400 / year
HybridFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Connect internal teams and external organizations with assigned customers.
  • Manage customer relationships as the primary point of contact.
  • Help shape the overall business strategy.
  • Oversee portfolio profitability and growth.
  • Provide ongoing technical and business guidance to assigned customers.
  • Create and manage customer communication plans for each site.
  • Coordinate regular reviews between GE and its customers.
  • Oversee Gas Power warranties and related commercial matters, including concessions.
  • Define outage scope and communicate it to FieldCore.
  • Plan outage and non-outage parts, prepare quotes, and manage orders.
  • Run the Outage 360 process and handle change orders.
  • Lead responses to emergent and forced outages.
  • Arrange pre-outage, post-outage, and outage milestone meetings.
  • Manage customer invoices and credit memo processing.
  • Oversee on-site repairs and part or component repairs through GRS.
  • Lead contract execution and fulfillment, including project deliverables and contract obligations.
  • Sell flow-type services, including Parts, FieldCore, and Lease Engine.
  • Manage Digital and Total Plant Solutions agreements and coordinate with relevant functional teams.

Requirements

  • Bachelor’s degree from an accredited college or university; or a high school diploma or GED with at least 5 years of power generation industry experience; or an associate degree with at least 4 years of power generation industry experience.
  • At least 5 years of knowledge and experience in power plant field services or contract management.
  • Willingness and ability to travel 30% of the time.
  • Live within 5 hours of a customer site or be able to travel there within that time.
  • Experience planning and executing outages.
  • Strong quality background and Black Belt certification.
  • Strong leadership, financial, and commercial skills.
  • Experience working with customer leadership teams.
  • Demonstrated communication and organizational abilities.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills.
  • Legal authorization to work in the United States.
  • Successful completion of a drug screen, where applicable.

Benefits

  • Discretionary annual bonus.
  • Medical coverage.
  • Dental coverage.
  • Vision coverage.
  • Prescription drug coverage.
  • Access to a Health Coach.
  • Employee Assistance Program.
  • GE Vernova Retirement Savings Plan.
  • Tax-advantaged 401(k) savings with company matching contributions.
  • Company retirement contributions.
  • Fidelity resources and financial planning consultants.
  • Tuition assistance.
  • Adoption assistance.
  • Paid parental leave.
  • Disability benefits.
  • Life insurance.
  • 12 paid holidays.
  • Permissive time off.
  • Relocation assistance.

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