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SPS Commerce
SPS Commerce
1,001 – 5,000 Employees
ConsultingLogisticsSaaS
SPS Commerce provides SaaS solutions for retail supply chain collaboration and automation. Its intelligent network connects retailers, brands, manufacturers, distributors, and logistics providers through cloud-based EDI and B2B data connectivity, APIs, order and fulfillment orchestration, analytics, and embedded AI through SPS MAX. The platform helps trading partners exchange data, manage compliance, streamline onboarding, automate operational workflows, and improve visibility across retail supply chains.
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Senior Enterprise Customer Success Manager – Toronto Hybrid

Lead enterprise adoption, retention, and growth for SPS Commerce’s cloud-based retail supply chain platform. This hybrid role is listed for Toronto, Minneapolis, or Rogers, Arkansas.

USUnited StatesMNMinnesotaHybridFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Support customers throughout their journey to deliver a strong experience.
  • Align customer success plans with each customer’s strategic goals.
  • Lead post-sale work and establish repeatable processes that demonstrate value.
  • Use SPS Commerce products to increase customer adoption and success.
  • Strengthen customer relationships and help customers make effective use of SPS Commerce resources.
  • Learn each customer’s business model and act as a trusted adviser.
  • Develop plans with success factors, measures, targets, and recommendations.
  • Provide the revenue recovery service effectively and efficiently.
  • Track account health and project progress, and increase adoption among accounts with low usage.
  • Grow contract value by broadening scopes and cross-selling retailers or services.
  • Forecast expansion revenue and renewals, and report progress to leadership.
  • Build ties with finance, operations, and supply chain leaders to encourage adoption of new services.

Requirements

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional business experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and senior vice president executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer challenges.
  • Ability to work in a fast-moving environment.
  • Strong listening skills and the ability to respond quickly to changing priorities.
  • Experience leading initiatives across an organization is preferred.

Benefits

  • A comprehensive benefits package supports employee health, well-being, and financial security.
  • Benefits vary by country and follow local laws and market practices.

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