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SPS Commerce
1,001 – 5,000 कर्मचारी
SaaSपरामर्शलॉजिस्टिक्स
SPS Commerce खुदरा आपूर्ति श्रृंखला में सहयोग और स्वचालन के लिए SaaS समाधान प्रदान करता है। इसका बुद्धिमान नेटवर्क क्लाउड-आधारित EDI और B2B डेटा कनेक्टिविटी, API, ऑर्डर और पूर्ति ऑर्केस्ट्रेशन, विश्लेषण तथा SPS MAX के माध्यम से एकीकृत AI की मदद से खुदरा विक्रेताओं, ब्रांडों, निर्माताओं, वितरकों और लॉजिस्टिक्स प्रदाताओं को जोड़ता है। यह प्लेटफ़ॉर्म व्यापारिक साझेदारों को डेटा का आदान-प्रदान करने, अनुपालन प्रबंधित करने, ऑनबोर्डिंग को सरल बनाने, परिचालन कार्यप्रवाहों को स्वचालित करने और खुदरा आपूर्ति श्रृंखलाओं में दृश्यता बढ़ाने में मदद करता है।
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कंपनी की नौकरियाँ

Senior Enterprise Customer Success Manager – Toronto Hybrid

Lead enterprise adoption, retention, and growth for SPS Commerce’s cloud-based retail supply chain platform. This hybrid role is listed for Toronto, Minneapolis, or Rogers, Arkansas.

USसंयुक्त राज्यMNमिनेसोटाहाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Support customers throughout their journey to deliver a strong experience.
  • Align customer success plans with each customer’s strategic goals.
  • Lead post-sale work and establish repeatable processes that demonstrate value.
  • Use SPS Commerce products to increase customer adoption and success.
  • Strengthen customer relationships and help customers make effective use of SPS Commerce resources.
  • Learn each customer’s business model and act as a trusted adviser.
  • Develop plans with success factors, measures, targets, and recommendations.
  • Provide the revenue recovery service effectively and efficiently.
  • Track account health and project progress, and increase adoption among accounts with low usage.
  • Grow contract value by broadening scopes and cross-selling retailers or services.
  • Forecast expansion revenue and renewals, and report progress to leadership.
  • Build ties with finance, operations, and supply chain leaders to encourage adoption of new services.

आवश्यकताएँ

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional business experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and senior vice president executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer challenges.
  • Ability to work in a fast-moving environment.
  • Strong listening skills and the ability to respond quickly to changing priorities.
  • Experience leading initiatives across an organization is preferred.

लाभ

  • A comprehensive benefits package supports employee health, well-being, and financial security.
  • Benefits vary by country and follow local laws and market practices.

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