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SPS Commerce
SPS Commerce
1001 – 5000 Darbinieki
KonsultācijasLoģistikaSaaS
SPS Commerce nodrošina SaaS risinājumus mazumtirdzniecības piegādes ķēžu sadarbībai un automatizācijai. Tās viedais tīkls savieno mazumtirgotājus, zīmolus, ražotājus, izplatītājus un loģistikas pakalpojumu sniedzējus, izmantojot mākoņdatošanā balstītu EDI un B2B datu savienojamību, API, pasūtījumu un izpildes koordinēšanu, analītiku, kā arī SPS MAX integrēto mākslīgo intelektu. Platforma palīdz tirdzniecības partneriem apmainīties ar datiem, pārvaldīt atbilstību, vienkāršot ieviešanu, automatizēt operatīvās darbplūsmas un uzlabot pārskatāmību mazumtirdzniecības piegādes ķēdēs.
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Vakances uzņēmumā

Senior Enterprise Customer Success Manager – Toronto Hybrid

Lead enterprise adoption, retention, and growth for SPS Commerce’s cloud-based retail supply chain platform. This hybrid role is listed for Toronto, Minneapolis, or Rogers, Arkansas.

USAmerikas Savienotās ValstisMNMinesotaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Support customers throughout their journey to deliver a strong experience.
  • Align customer success plans with each customer’s strategic goals.
  • Lead post-sale work and establish repeatable processes that demonstrate value.
  • Use SPS Commerce products to increase customer adoption and success.
  • Strengthen customer relationships and help customers make effective use of SPS Commerce resources.
  • Learn each customer’s business model and act as a trusted adviser.
  • Develop plans with success factors, measures, targets, and recommendations.
  • Provide the revenue recovery service effectively and efficiently.
  • Track account health and project progress, and increase adoption among accounts with low usage.
  • Grow contract value by broadening scopes and cross-selling retailers or services.
  • Forecast expansion revenue and renewals, and report progress to leadership.
  • Build ties with finance, operations, and supply chain leaders to encourage adoption of new services.

Prasības

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional business experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and senior vice president executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer challenges.
  • Ability to work in a fast-moving environment.
  • Strong listening skills and the ability to respond quickly to changing priorities.
  • Experience leading initiatives across an organization is preferred.

Priekšrocības

  • A comprehensive benefits package supports employee health, well-being, and financial security.
  • Benefits vary by country and follow local laws and market practices.

Saistītās vakances

FIXD Automotive, Inc.

Client Success Manager

FIXD Automotive, Inc.
11 – 50 Darbinieki
AutobūveKonsultācijasLoģistika
USAmerikas Savienotās Valstis
80 000 $ – 100 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Guide dealership customers through onboarding and ongoing support for FIXD’s AppraisalPRO platform. Grow accounts, resolve technical issues, and share customer insights to improve the product.

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Constant Contact

Digital Customer Success Specialist

Constant Contact
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasMārketingsSaaS
USAmerikas Savienotās Valstis
67 840 $ – 75 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Builds Pendo guides and in-product messaging for Constant Contact’s online business tools. Connects customer success strategy with product design and technical data systems.

Atvērt