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SPS Commerce
SPS Commerce
1001 – 5000 Zaposleni
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SPS Commerce zagotavlja rešitve SaaS za sodelovanje in avtomatizacijo v maloprodajni dobavni verigi. Njegovo inteligentno omrežje prek povezljivosti EDI in B2B v oblaku, API-jev, usklajevanja naročil in izpolnjevanja, analitike ter vgrajene umetne inteligence SPS MAX povezuje trgovce na drobno, blagovne znamke, proizvajalce, distributerje in ponudnike logističnih storitev. Platforma trgovskim partnerjem pomaga izmenjevati podatke, upravljati skladnost, poenostaviti vključevanje novih partnerjev, avtomatizirati operativne delovne tokove in izboljšati pregled nad maloprodajnimi dobavnimi verigami.
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Delovna mesta v podjetju

Senior Enterprise Customer Success Manager – Toronto Hybrid

Lead enterprise adoption, retention, and growth for SPS Commerce’s cloud-based retail supply chain platform. This hybrid role is listed for Toronto, Minneapolis, or Rogers, Arkansas.

USZdružene države AmerikeMNMinnesotaHibridnoPolni delovni časSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Support customers throughout their journey to deliver a strong experience.
  • Align customer success plans with each customer’s strategic goals.
  • Lead post-sale work and establish repeatable processes that demonstrate value.
  • Use SPS Commerce products to increase customer adoption and success.
  • Strengthen customer relationships and help customers make effective use of SPS Commerce resources.
  • Learn each customer’s business model and act as a trusted adviser.
  • Develop plans with success factors, measures, targets, and recommendations.
  • Provide the revenue recovery service effectively and efficiently.
  • Track account health and project progress, and increase adoption among accounts with low usage.
  • Grow contract value by broadening scopes and cross-selling retailers or services.
  • Forecast expansion revenue and renewals, and report progress to leadership.
  • Build ties with finance, operations, and supply chain leaders to encourage adoption of new services.

Zahteve

  • Bachelor’s degree, or an equivalent combination of education and experience.
  • At least 2 years of customer success management experience, or 3–5 years of professional business experience in sales or account management.
  • Experience in a SaaS environment or working with SaaS clients.
  • Demonstrated ability to build customer relationships, including with C-level and senior vice president executives, and to lead executive business reviews.
  • Strong verbal and written communication, presentation, organizational, and time management skills.
  • A considered approach to resolving customer challenges.
  • Ability to work in a fast-moving environment.
  • Strong listening skills and the ability to respond quickly to changing priorities.
  • Experience leading initiatives across an organization is preferred.

Ugodnosti

  • A comprehensive benefits package supports employee health, well-being, and financial security.
  • Benefits vary by country and follow local laws and market practices.

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