LogoFresh Jobs Ahead
HappyRobot
HappyRobot
51 – 200 Zaposleni
PodjetjeSaaSUmetna inteligenca
HappyRobot razvija poslovni operacijski sistem z umetno inteligenco za ustvarjanje in uvajanje agentov umetne inteligence v zapletenih operativnih delovnih procesih. Njegova platforma združuje glasovno umetno inteligenco in orodja za delovne procese z zmogljivostmi za upravljanje, vrednotenje, revizijo, primerjalna merila, zajem konteksta, integracije in uporabniške vmesnike za ljudi, ki agentom pomagajo pri izboljševanju z delom v resničnem svetu. Podjetje, ustanovljeno leta 2023, sodeluje s podjetji z intenzivnimi operativnimi dejavnostmi v panogah, kot so logistika, komunalne storitve, letalstvo, finance, zavarovalništvo, proizvodnja, maloprodaja in telekomunikacije, pri čemer se osredotoča na varno in skladno uvajanje umetne inteligence.
LinkedIn
Delovna mesta v podjetju

Customer Success Manager, Enterprise

Help HappyRobot’s enterprise customers launch and grow autonomous AI workforces. Lead adoption, renewals, and workflow expansion across logistics and other operations.

USZdružene države Amerike
120.000 $ – 180.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Manage a portfolio of large enterprise accounts as the main contact for daily needs and executive relationships.
  • Set customer success metrics and guide customers toward adoption and faster time to value.
  • Lead recurring business reviews that turn performance data into business outcomes and practical next steps.
  • Work with Sales to expand into new use cases, business units, and geographies.
  • Partner with forward-deployed engineers and deployment strategists to scope, launch, and refine workflows.
  • Track account health, anticipate risks, and lead renewal efforts.
  • Share customer feedback with Product and Engineering.
  • Create reusable playbooks, onboarding materials, and best practices as the Customer Success function grows.
  • Represent the customer’s perspective across HappyRobot.

Zahteve

  • 4–7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company.
  • Experience managing enterprise accounts.
  • A track record of improving adoption, retention, and account expansion.
  • Comfort owning renewal and growth targets.
  • Strong executive presence.
  • Ability to communicate with both operations teams and C-level stakeholders.
  • Ability to interpret usage and performance metrics and recommend next steps.
  • Comfort discussing integrations, APIs, workflows, and AI concepts.
  • Ability to work effectively amid ambiguity at a fast-growing startup.
  • Logistics, freight, or supply chain experience is preferred.
  • Experience with AI, automation, or voice products is a plus.
  • Familiarity with TMS, WMS, or CRM systems is a plus.
  • Spanish, Portuguese, or another additional language is a plus.
  • Prior experience at an early-stage or high-growth startup is a plus.
  • A resume is required.
  • A one-minute video describing a successful non-computer system hack is mandatory.
  • Must be able to work in the United States.

Ugodnosti

  • Equity.
  • Bonus.
  • Healthcare coverage.
  • Dental coverage.
  • Vision coverage.
  • Ownership and autonomy over projects.
  • Encouragement to ship work.

Sorodna delovna mesta

justt

Enterprise Customer Success Manager

justt
201 – 500 Zaposleni
LogistikaPotovanjaSvetovanje
USZdružene države AmerikeNYNew York
180.000 $ – 200.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Manage strategic enterprise accounts for Justt’s AI-powered chargeback platform, using payment data and customer feedback to guide account strategy. Drive customer adoption, retention, and growth while working across product, sales, and marketing teams.

Odpri
Salesforce

Salesforce Customer Success Manager, Service Cloud (Hybrid)

Salesforce
Sponzor vizuma H1BSaaSSvetovanjeTrženje
USZdružene države AmerikeAZArizonaCOKolorado
123.100 $ – 186.300 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
Oblak

Guide state, local government, and education customers through Salesforce Service Cloud adoption and value realization. Coordinate technical health, stakeholder relationships, renewals, and growth opportunities.

Odpri