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HappyRobot
HappyRobot
51 – 200 Employees
Artificial IntelligenceEnterpriseSaaS
HappyRobot develops an enterprise AI operating system for building and deploying agentic AI workers across complex operational workflows. Its platform combines voice AI and workflow tools with governance, evaluation, audit capabilities, benchmarks, context capture, integrations, and human-facing interfaces that help agents improve through real-world work. Founded in 2023, the company serves operations-intensive enterprises in sectors including logistics, utilities, aviation, finance, insurance, manufacturing, retail, and telecommunications, with a focus on secure and compliant AI adoption.
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Customer Success Manager, Enterprise

Help HappyRobot’s enterprise customers launch and grow autonomous AI workforces. Lead adoption, renewals, and workflow expansion across logistics and other operations.

USUnited States
$120,000 – $180,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage a portfolio of large enterprise accounts as the main contact for daily needs and executive relationships.
  • Set customer success metrics and guide customers toward adoption and faster time to value.
  • Lead recurring business reviews that turn performance data into business outcomes and practical next steps.
  • Work with Sales to expand into new use cases, business units, and geographies.
  • Partner with forward-deployed engineers and deployment strategists to scope, launch, and refine workflows.
  • Track account health, anticipate risks, and lead renewal efforts.
  • Share customer feedback with Product and Engineering.
  • Create reusable playbooks, onboarding materials, and best practices as the Customer Success function grows.
  • Represent the customer’s perspective across HappyRobot.

Requirements

  • 4–7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company.
  • Experience managing enterprise accounts.
  • A track record of improving adoption, retention, and account expansion.
  • Comfort owning renewal and growth targets.
  • Strong executive presence.
  • Ability to communicate with both operations teams and C-level stakeholders.
  • Ability to interpret usage and performance metrics and recommend next steps.
  • Comfort discussing integrations, APIs, workflows, and AI concepts.
  • Ability to work effectively amid ambiguity at a fast-growing startup.
  • Logistics, freight, or supply chain experience is preferred.
  • Experience with AI, automation, or voice products is a plus.
  • Familiarity with TMS, WMS, or CRM systems is a plus.
  • Spanish, Portuguese, or another additional language is a plus.
  • Prior experience at an early-stage or high-growth startup is a plus.
  • A resume is required.
  • A one-minute video describing a successful non-computer system hack is mandatory.
  • Must be able to work in the United States.

Benefits

  • Equity.
  • Bonus.
  • Healthcare coverage.
  • Dental coverage.
  • Vision coverage.
  • Ownership and autonomy over projects.
  • Encouragement to ship work.

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