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justt
justt
201 – 500 Employees
ConsultingLogisticsTravel
justt builds AI-powered chargeback mitigation software for online merchants. The platform helps businesses manage payment disputes by automating evidence collection and preparing tailored case responses, while connecting with payment service providers to fit into existing payment workflows. Its strategies serve merchants in areas including eCommerce, crypto, travel, and gaming.
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Enterprise Customer Success Manager

Manage strategic enterprise accounts for Justt’s AI-powered chargeback platform, using payment data and customer feedback to guide account strategy. Drive customer adoption, retention, and growth while working across product, sales, and marketing teams.

USUnited StatesNYNew York
$180,000 – $200,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage strategic enterprise customer accounts across commercial, technical, support, and product needs.
  • Turn performance data and customer feedback into actionable payment insights.
  • Find and execute account expansion opportunities to meet growth targets.
  • Build account plans and retention strategies to meet customer retention goals.
  • Lead business reviews and engage senior leaders to strengthen stakeholder relationships.
  • Guide customers through new feature releases to support successful adoption.
  • Share customer feedback with Product and R&D to help shape roadmap priorities.
  • Train and enable customers to help them realize value from the platform.
  • Work with Sales, Product, and Marketing to grow Justt’s regional presence.

Requirements

  • At least five years of experience as a Customer Success Manager overseeing enterprise accounts.
  • A proven record of project management and cross-functional collaboration.
  • Strong analytical skills, including the ability to interpret data and turn it into practical insights and actions.
  • A track record of building and growing long-term customer relationships focused on delivering value.
  • Ability to work effectively in a fast-paced, changing environment.
  • Willingness to travel several times per year.
  • Payments industry experience is an advantage.

Benefits

  • Health, dental, and vision insurance.
  • Equity or stock options.
  • Generous paid time off and company holidays.
  • Parental leave.
  • Company-wide closure on the final day of each quarter.
  • Company-wide events.

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