LogoFresh Jobs Ahead
Google
Google
H1B Visa SponsorConsultingLogisticsMarketing
Google is a global technology company whose products and services span internet search, digital advertising, cloud computing, productivity tools, and consumer applications. Its portfolio includes Gmail, Google Workspace, Maps, YouTube, and Android, while its teams also research and develop artificial intelligence and machine learning systems that support products and cloud services. Job seekers can explore opportunities across software, cloud, advertising, research, and other technology-focused functions.
LinkedIn
Company Jobs

Senior Customer Advocate, Google Business Profile

Support Google Business Profile users through phone, chat, and email at the Google Operations Center. Resolve and escalate cases while meeting customer service performance targets.

USUnited StatesHybridFull-timeSeniorEnglish RequiredCustomer AdvocateCustomer Success

Description

  • Support customers by phone and chat, following established processes and procedures.
  • Deliver timely, effective service and escalate customer issues when appropriate.
  • Work independently using departmental resources, policies, and procedures.
  • Help build a supportive team environment and assist colleagues with challenging customer contacts.
  • Meet performance standards for quality, productivity, first-contact resolution, and attendance.
  • Use logical reasoning and data patterns to identify solutions.
  • Coordinate with other departments and teams to address customer questions and issues.
  • Respond to customer questions and resolve issues by phone, chat, and email.

Requirements

  • High school diploma or equivalent practical experience.
  • Strong written and spoken communication, with close attention to detail.
  • Problem-solving and multitasking ability, with flexibility to adapt to business processes.
  • At least two years of customer service work experience.
  • At least one year of contact center experience.
  • Knowledge of or experience with Google Business Profile (GBP).
  • Experience in a fast-paced customer service or support environment.
  • College education, an advanced degree, or equivalent practical experience.

Benefits

  • Competitive pay.
  • Comprehensive medical, dental, and vision coverage.
  • Gender-neutral bonding leave for new parents.
  • 24–26 weeks of maternity leave for birth parents.
  • Generous minimum life, accident, and disability insurance coverage.
  • Free meals and snacks for employees working onsite.
  • Onsite activities and experiences for employees working onsite.

Related Jobs