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SQA Services, Inc.
SQA Services, Inc.
201 – 500 Employees
HealthcareLogisticsManufacturing
SQA Services, Inc. helps Fortune 500 companies strengthen quality and regulatory practices across their supply chains. Working with clients in manufacturing, logistics, healthcare, and other industries, the company provides quality management services aimed at reducing defects, improving yields, and addressing supply chain challenges. Its global reach supports quality assurance across multiple locations.
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Client Success Manager II

Manage account health, renewals, and growth for SQA Services’ regulated supply chain quality clients. Coordinate technical service delivery across enterprise accounts.

USUnited StatesALAlabamaAZArizonaCACaliforniaFLFloridaTXTexasWAWashington
$75,000 – $95,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Monitor account health across adoption, engagement, satisfaction, and outcomes.
  • Create recovery plans for at-risk accounts to reduce churn and improve account health.
  • Use client feedback and industry practices to guide ongoing service improvements.
  • Lead Quality Business Reviews covering performance, KPI alignment, and improvement opportunities.
  • Manage the contract renewal process from start to finish.
  • Work with Business Development, Finance, and Legal to simplify renewals.
  • Spot signs that a client may not renew and carry out intervention plans.
  • Find opportunities to expand services across client departments and regions.
  • Partner with Sales on upselling and cross-selling.
  • Share insights and recommendations that show return on investment and the value of additional solutions.
  • Track trends, regulations, and compliance requirements in Life Sciences, Data Centers, and Aerospace.
  • Advise clients on changing standards and ways to reduce risk.
  • Explain technical QA/QC services in terms of business value for operational leaders and executives.
  • Coordinate service delivery, client relationships, satisfaction, project execution, timelines, resources, and budgets.
  • Serve as the main contact between clients and internal teams.
  • Work with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services.
  • Contribute to other SQA teams as needed to support client success.

Requirements

  • Bachelor’s degree in Business, Engineering, Life Sciences, or a related field; an advanced degree is a plus.
  • At least 5 years of experience in client success, account management, or quality management in regulated industries.
  • Aerospace experience is preferred.
  • Strong knowledge of quality systems, compliance frameworks, and certifications such as AS9100, GMP, GLP, GDP, ISO 9001, and ISO 13485.
  • Demonstrated success managing enterprise clients in technical or regulated settings.
  • Proficiency with Microsoft Office and CRM platforms such as HubSpot.
  • Excellent communication, negotiation, and presentation abilities.
  • Ability to explain complex technical or regulatory information in clear, client-friendly language.
  • Strong problem-solving skills and the composure to manage escalations effectively.
  • Must meet U.S. Government export regulations as a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or qualify for required U.S. Department of State authorizations.

Benefits

  • Comprehensive medical coverage.
  • Vision coverage.
  • Dental coverage.
  • 401(k) retirement plan available after one year of employment.
  • Short- and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • A range of discounts and perks.
  • Three weeks of paid vacation.
  • At least eight paid holidays each year.
  • Five annual sick days for corporate employees.

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