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SQA Services, Inc.
SQA Services, Inc.
201 – 500 Angajați
Asistență medicalăIndustria prelucrătoareLogistică
SQA Services, Inc. ajută companiile Fortune 500 să își consolideze practicile de calitate și de reglementare de-a lungul lanțurilor de aprovizionare. Colaborând cu clienți din producție, logistică, sănătate și alte industrii, compania oferă servicii de management al calității menite să reducă defectele, să îmbunătățească randamentele și să abordeze provocările lanțului de aprovizionare. Prezența sa globală sprijină asigurarea calității în mai multe locații.
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Client Success Manager II

Manage account health, renewals, and growth for SQA Services’ regulated supply chain quality clients. Coordinate technical service delivery across enterprise accounts.

USStatele Unite ale AmericiiALAlabamaAZArizonaCACaliforniaFLFloridaTXTexasWAWashington
75.000 $ – 95.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Monitor account health across adoption, engagement, satisfaction, and outcomes.
  • Create recovery plans for at-risk accounts to reduce churn and improve account health.
  • Use client feedback and industry practices to guide ongoing service improvements.
  • Lead Quality Business Reviews covering performance, KPI alignment, and improvement opportunities.
  • Manage the contract renewal process from start to finish.
  • Work with Business Development, Finance, and Legal to simplify renewals.
  • Spot signs that a client may not renew and carry out intervention plans.
  • Find opportunities to expand services across client departments and regions.
  • Partner with Sales on upselling and cross-selling.
  • Share insights and recommendations that show return on investment and the value of additional solutions.
  • Track trends, regulations, and compliance requirements in Life Sciences, Data Centers, and Aerospace.
  • Advise clients on changing standards and ways to reduce risk.
  • Explain technical QA/QC services in terms of business value for operational leaders and executives.
  • Coordinate service delivery, client relationships, satisfaction, project execution, timelines, resources, and budgets.
  • Serve as the main contact between clients and internal teams.
  • Work with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services.
  • Contribute to other SQA teams as needed to support client success.

Cerințe

  • Bachelor’s degree in Business, Engineering, Life Sciences, or a related field; an advanced degree is a plus.
  • At least 5 years of experience in client success, account management, or quality management in regulated industries.
  • Aerospace experience is preferred.
  • Strong knowledge of quality systems, compliance frameworks, and certifications such as AS9100, GMP, GLP, GDP, ISO 9001, and ISO 13485.
  • Demonstrated success managing enterprise clients in technical or regulated settings.
  • Proficiency with Microsoft Office and CRM platforms such as HubSpot.
  • Excellent communication, negotiation, and presentation abilities.
  • Ability to explain complex technical or regulatory information in clear, client-friendly language.
  • Strong problem-solving skills and the composure to manage escalations effectively.
  • Must meet U.S. Government export regulations as a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or qualify for required U.S. Department of State authorizations.

Beneficii

  • Comprehensive medical coverage.
  • Vision coverage.
  • Dental coverage.
  • 401(k) retirement plan available after one year of employment.
  • Short- and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • A range of discounts and perks.
  • Three weeks of paid vacation.
  • At least eight paid holidays each year.
  • Five annual sick days for corporate employees.

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