Google
Google
Google एक वैश्विक प्रौद्योगिकी कंपनी है, जिसके उत्पाद और सेवाएँ इंटरनेट खोज, डिजिटल विज्ञापन, क्लाउड कंप्यूटिंग, उत्पादकता उपकरणों और उपभोक्ता अनुप्रयोगों तक फैली हुई हैं। इसके उत्पादों के समूह में Gmail, Google Workspace, Maps, YouTube और Android शामिल हैं। इसकी टीमें ऐसे कृत्रिम बुद्धिमत्ता और मशीन लर्निंग सिस्टम पर भी शोध और विकास करती हैं, जो इसके उत्पादों और क्लाउड सेवाओं को समर्थन देते हैं। नौकरी तलाशने वाले सॉफ्टवेयर, क्लाउड, विज्ञापन, अनुसंधान और प्रौद्योगिकी-केंद्रित अन्य कार्यों में अवसर तलाश सकते हैं।

Senior Customer Advocate, Google Business Profile

Support Google Business Profile users through phone, chat, and email at the Google Operations Center. Resolve and escalate cases while meeting customer service performance targets.

विवरण

  • Support customers by phone and chat, following established processes and procedures.
  • Deliver timely, effective service and escalate customer issues when appropriate.
  • Work independently using departmental resources, policies, and procedures.
  • Help build a supportive team environment and assist colleagues with challenging customer contacts.
  • Meet performance standards for quality, productivity, first-contact resolution, and attendance.
  • Use logical reasoning and data patterns to identify solutions.
  • Coordinate with other departments and teams to address customer questions and issues.
  • Respond to customer questions and resolve issues by phone, chat, and email.

आवश्यकताएँ

  • High school diploma or equivalent practical experience.
  • Strong written and spoken communication, with close attention to detail.
  • Problem-solving and multitasking ability, with flexibility to adapt to business processes.
  • At least two years of customer service work experience.
  • At least one year of contact center experience.
  • Knowledge of or experience with Google Business Profile (GBP).
  • Experience in a fast-paced customer service or support environment.
  • College education, an advanced degree, or equivalent practical experience.

लाभ

  • Competitive pay.
  • Comprehensive medical, dental, and vision coverage.
  • Gender-neutral bonding leave for new parents.
  • 24–26 weeks of maternity leave for birth parents.
  • Generous minimum life, accident, and disability insurance coverage.
  • Free meals and snacks for employees working onsite.
  • Onsite activities and experiences for employees working onsite.

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