LogoFresh Jobs Ahead
Salesforce
Salesforce
H1B वीज़ा प्रायोजकSaaSपरामर्शविपणन
Salesforce एक क्लाउड-आधारित सॉफ़्टवेयर कंपनी है, जिसका मुख्य केंद्र ग्राहक संबंध प्रबंधन प्लेटफ़ॉर्म है। यह एकीकृत और कृत्रिम बुद्धिमत्ता-संचालित प्रणाली के माध्यम से कंपनी के डेटा और टीमों को एक साथ लाता है। इसके उत्पाद बिक्री, ग्राहक सेवा और मार्केटिंग से जुड़े कार्यप्रवाहों में सहायता करते हैं और छोटे तथा मध्यम उद्यमों से लेकर बड़े संगठनों तक विभिन्न प्रकार के व्यवसायों के लिए समाधान प्रदान करते हैं। Salesforce उद्योग-विशिष्ट टूल, Trailhead सीखने के संसाधन और AppExchange ऐप भी उपलब्ध कराता है, जो इसके CRM प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।
LinkedIn
कंपनी की नौकरियाँ

Salesforce Customer Success Manager, Service Cloud (Hybrid)

Guide state, local government, and education customers through Salesforce Service Cloud adoption and value realization. Coordinate technical health, stakeholder relationships, renewals, and growth opportunities.

USसंयुक्त राज्यAZएरिज़ोनाCOकोलोराडो
$1,23,100 – $1,86,300 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक
क्लाउड

विवरण

  • Own customer accountability for Signature deliverables, customer experience, renewals, and expansion.
  • Coordinate customer commitments throughout the Signature lifecycle.
  • Connect business value and technical objectives to the Signature offering.
  • Lead enablement on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omnichannel routing.
  • Recommend ways to improve sales and service processes, data quality, and customer experience.
  • Promote adoption of Sales Cloud and Service Cloud capabilities.
  • Monitor usage measures such as opportunity updates, activity logging, forecasts, reports, case resolution, knowledge articles, channel adoption, and CSAT.
  • Build relationships with customer stakeholders, including IT and business executives.
  • Advise customers and apply established solutions to their challenges.
  • Strengthen customer engagement and surface obstacles to success.
  • Create strategic success plans for complex challenges.
  • Review feature usage quarterly to encourage adoption and maintain platform stability and performance.
  • Find contracted entitlements that are underused and match platform features to customer priorities.
  • Use AI agents to summarize meetings, gather QBR information, and perform initial health monitoring.
  • Use prompt engineering to find customer information and prepare draft success plans.
  • Review AI-generated sentiment and intent analysis to spot early signs of customer concern.
  • Use product expertise to diagnose technical issues and align features with customer roadmaps.
  • Track customer health, identify patterns, and recommend relevant releases.
  • Act as the main customer contact during major incidents.
  • Work with Sales, Engineering, and Product Management on customer outcomes and revenue opportunities.
  • Route complex automation, data model, routing, and integration questions to technical specialists.

आवश्यकताएँ

  • At least five years of relevant industry experience in Customer Success, SaaS platforms, or a related field is preferred.
  • Strong consulting ability, including driving business value, facilitating discussions, addressing objections, and influencing executive conversations.
  • Relevant industry expertise and understanding of how the industry broadly affects customer businesses.
  • Excellent communication skills, with the ability to explain technical topics in business terms.
  • Three to four years of experience and deep expertise with Salesforce Service Cloud.
  • Knowledge of Omni-Channel, Service Cloud Voice, Digital Engagement, and Field Service Lightning.
  • Service Cloud Consultant certification preferred.
  • Salesforce Administrator and Service Cloud Consultant certifications preferred.
  • Data Cloud experience or certification preferred.
  • Understanding of Service Cloud integrations with telephony, chat, messaging, and self-service portals.
  • Understanding of Einstein AI for Service, including case routing, chatbots, and predictive service.
  • Previous experience leading, mentoring, or managing a team preferred.
  • Experience supporting customers in State, Local Government, and Education (SLED).
  • Willingness to work in the office at least three days per week.

लाभ

  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available
  • Equity may be available
  • Reasonable accommodations during the application or recruiting process

संबंधित नौकरियाँ

GCU

NCLEX Success Manager

GCU
11 – 50 कर्मचारी
कुशल कामगार वीज़ा प्रायोजकगैर-लाभकारीपरोपकारशिक्षा
USसंयुक्त राज्यAZएरिज़ोनाहाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Coach prelicensure nursing students at Grand Canyon University as they prepare for the NCLEX-RN exam. Assess learning outcomes, provide targeted remediation, and track student and cohort progress.

खोलें
SQA Services, Inc.

Client Success Manager II

SQA Services, Inc.
201 – 500 कर्मचारी
लॉजिस्टिक्सविनिर्माणस्वास्थ्य सेवा
USसंयुक्त राज्यALअलबामाAZएरिज़ोनाCAकैलिफ़ोर्नियाFLफ़्लोरिडाTXटेक्सासWAवॉशिंगटन
$75,000 – $95,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Manage account health, renewals, and growth for SQA Services’ regulated supply chain quality clients. Coordinate technical service delivery across enterprise accounts.

खोलें
GE Vernova

Senior Customer Satisfaction Leader, Gas Power

GE Vernova
परामर्शलॉजिस्टिक्सविनिर्माण
USसंयुक्त राज्य
$1,19,600 – $1,99,400 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Lead GE Vernova Gas Power customer relationships, contracts, outage services, and portfolio growth. Coordinate field, parts, repair, commercial, and digital solutions.

खोलें
HappyRobot

Customer Success Manager, Enterprise

HappyRobot
51 – 200 कर्मचारी
SaaSउद्यमकृत्रिम बुद्धिमत्ता
USसंयुक्त राज्य
$1,20,000 – $1,80,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Help HappyRobot’s enterprise customers launch and grow autonomous AI workforces. Lead adoption, renewals, and workflow expansion across logistics and other operations.

खोलें
FIXD Automotive, Inc.

Client Success Manager

FIXD Automotive, Inc.
11 – 50 कर्मचारी
ऑटोमोटिवपरामर्शलॉजिस्टिक्स
USसंयुक्त राज्य
$80,000 – $1,00,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Guide dealership customers through onboarding and ongoing support for FIXD’s AppraisalPRO platform. Grow accounts, resolve technical issues, and share customer insights to improve the product.

खोलें