HappyRobot
HappyRobot
HappyRobot जटिल परिचालन कार्यप्रवाहों में एजेंटिक एआई कर्मचारियों के निर्माण और तैनाती के लिए एक एंटरप्राइज़ एआई ऑपरेटिंग सिस्टम विकसित करता है। इसका प्लेटफ़ॉर्म वॉइस एआई और वर्कफ़्लो टूल्स को शासन, मूल्यांकन, ऑडिट क्षमताओं, बेंचमार्क, संदर्भ संग्रह, एकीकरणों और मानव-केंद्रित इंटरफ़ेस के साथ जोड़ता है, जिससे एजेंट वास्तविक दुनिया के काम के ज़रिए बेहतर बन सकें। 2023 में स्थापित यह कंपनी लॉजिस्टिक्स, यूटिलिटीज़, विमानन, वित्त, बीमा, विनिर्माण, खुदरा और दूरसंचार सहित परिचालन-प्रधान क्षेत्रों के उद्यमों को सेवाएँ देती है और सुरक्षित व अनुपालन-आधारित एआई अपनाने पर ध्यान केंद्रित करती है।

Customer Success Manager, Enterprise

Help HappyRobot’s enterprise customers launch and grow autonomous AI workforces. Lead adoption, renewals, and workflow expansion across logistics and other operations.

विवरण

  • Manage a portfolio of large enterprise accounts as the main contact for daily needs and executive relationships.
  • Set customer success metrics and guide customers toward adoption and faster time to value.
  • Lead recurring business reviews that turn performance data into business outcomes and practical next steps.
  • Work with Sales to expand into new use cases, business units, and geographies.
  • Partner with forward-deployed engineers and deployment strategists to scope, launch, and refine workflows.
  • Track account health, anticipate risks, and lead renewal efforts.
  • Share customer feedback with Product and Engineering.
  • Create reusable playbooks, onboarding materials, and best practices as the Customer Success function grows.
  • Represent the customer’s perspective across HappyRobot.

आवश्यकताएँ

  • 4–7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company.
  • Experience managing enterprise accounts.
  • A track record of improving adoption, retention, and account expansion.
  • Comfort owning renewal and growth targets.
  • Strong executive presence.
  • Ability to communicate with both operations teams and C-level stakeholders.
  • Ability to interpret usage and performance metrics and recommend next steps.
  • Comfort discussing integrations, APIs, workflows, and AI concepts.
  • Ability to work effectively amid ambiguity at a fast-growing startup.
  • Logistics, freight, or supply chain experience is preferred.
  • Experience with AI, automation, or voice products is a plus.
  • Familiarity with TMS, WMS, or CRM systems is a plus.
  • Spanish, Portuguese, or another additional language is a plus.
  • Prior experience at an early-stage or high-growth startup is a plus.
  • A resume is required.
  • A one-minute video describing a successful non-computer system hack is mandatory.
  • Must be able to work in the United States.

लाभ

  • Equity.
  • Bonus.
  • Healthcare coverage.
  • Dental coverage.
  • Vision coverage.
  • Ownership and autonomy over projects.
  • Encouragement to ship work.

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